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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Real Exam Qty:	60
Exam Duration:	90 minutes
Available Languages:	English
Exam Price:	$200 USD
Related Certifications:	Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant
Exam Format:	Multiple Choice, Multiple Select
Passing Score:	65%
Certificate Validity Period:	2 years
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

Answer: D

NEW QUESTION # 38
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Discounts.
B. Promotions
C. Customizations using CPQ Hooks
D. Adjustment using Context rules

Answer: D

NEW QUESTION # 39
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?
B. What is the quality, structure and frequency of the data migration?
C. What data and from which system will be migrated
D. Who will be the main point of contact for migration
E. What tools and databases will be used to perform the migration

Answer: B,C,E

NEW QUESTION # 40
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Use the CPQ multisite feature and group the service locations and create orders for each group
B. Split the order into multiple order and group order items based on the service location
C. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Answer: B,C,D

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 41
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
C. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Answer: D

Explanation:
For a large-scale migration, partitioning data into logical blocks and running the migration in stages (B) allows for a phased approach, reducing system disruption. On-demand migration for non-migrated data ensures that orders can continue to be processed seamlessly during the transition period.References:Best practices for large-scale data migrations in Salesforce environments.

NEW QUESTION # 42
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