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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Exam Number:	CIS-ITSM
Related Certifications:	ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator
Passing Score:	70%
Exam Format:	Multiple Choice, Multiple Select
Exam Price:	$450 USD
Real Exam Qty:	60
Available Languages:	English
Certificate Validity Period:	Requires maintenance via ServiceNow delta exams (no fixed expiration)
Exam Duration:	90 minutes
Recommended Training:	ServiceNow IT Service Management (ITSM) Implementation Course
Exam Registration:	ServiceNow Training and Certification Portal
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored or authorized testing center
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification.html

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ServiceNow CIS-ITSM Exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing ServiceNow ITSM solutions. It is a globally recognized certification that validates an individual's knowledge and skills in the area of IT Service Management. Certified Implementation Specialist - IT Service Management certification is ideal for individuals who work as ServiceNow administrators, developers, consultants, or project managers.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q166-Q171):

NEW QUESTION # 166
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

A. Offer a Chat button on the company website.
B. Enable the Service Cloud Console app on the company website.
C. Enable Chatter Questions in the company's Customer Community.
D. Expose the case feeds option on the company's website.

Answer: A,C

NEW QUESTION # 167
Which of the following roles can delete cart layout?

A. None of the listed answers
B. catalog_manager
C. catalog_editor
D. catalog_admin

Answer: A

Explanation:
Nobody can delete cart layout.

NEW QUESTION # 168
In the CAB Workbench application, meeting notes and minutes are documented at the CAB meeting level.

A. False
B. True

Answer: A

NEW QUESTION # 169
Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?

A. Enable cart save
B. User partial save
C. Edit cart layout
D. Enable wish list

Answer: D

Explanation:
The correct selection is A because A. Enable wish list. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. The catalog wish list capability lets users save catalog items, including entered variable values where supported, and return later to finish and submit the request. It is the baseline persistence mechanism rather than a custom cart-save property. The remaining choices are not the best fit. B. Edit cart layout; C. User partial save; D. Enable cart save. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 170
A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?

A. Move the prerequisite reference data setup to a static method in the test class and call that from each test method.
B. Move the prerequisite reference data setup to the constructor for the test class.
C. Move the prerequisite reference data setup to a TestDataFactory and call that from each test method.
D. Move the prerequisite reference data setup to a @testSetup method in the test class.

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 171
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