EXIN ITILFNDv4 Exam Questions: Attain Your Professional Career Targets [2026]

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Continual improvement
- Governance
- Service value chain
  • 1. Engage
    • 2. Obtain/build
      • 3. Improve
        • 4. Deliver and support
          • 5. Plan
            • 6. Design and transition
              - Purpose and components
              Topic 2: Organizational Structure and Roles10%- Teams and groups
              - Key roles and responsibilities
              Topic 3: Key Concepts of Service Management15%- Services, service offerings, service relationships
              - Value, value co-creation, stakeholders
              - Service management as a practice
              Topic 4: ITIL Practices30%- Technical management practices
              • 1. Deployment management
                • 2. Software development and management
                  • 3. Infrastructure and platform management
                    - General management practices
                    • 1. Relationship management
                      • 2. Information security management
                        • 3. Continual improvement
                          • 4. Supplier management
                            - Service management practices
                            • 1. Service level management
                              • 2. Availability management
                                • 3. Capacity and performance management
                                  • 4. Business continuity management
                                    • 5. Problem management
                                      • 6. Change enablement
                                        • 7. Service request management
                                          • 8. Incident management
                                            Topic 5: ITIL Guiding Principles15%- Focus on value
                                            - Think and work holistically
                                            - Start where you are
                                            - Progress iteratively with feedback
                                            - Keep it simple and practical
                                            - Optimize and automate
                                            - Collaborate and promote visibility
                                            Topic 6: Technology and Information Management10%- Information management principles
                                            - Role of technology in service management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q60-Q65):

                                            NEW QUESTION # 60
                                            Which of the following guiding principles proposes the elimination of unnecessary work?

                                            Answer: A


                                            NEW QUESTION # 61
                                            Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

                                            Answer: D


                                            NEW QUESTION # 62
                                            Which skill is an essential part of the 'service level management' practice?

                                            Answer: C


                                            NEW QUESTION # 63
                                            Which statement about stakeholders is TRUE?

                                            Answer: D


                                            NEW QUESTION # 64
                                            A user wants to know how to create a report, so they come into contact with the service desk.
                                            Which practice is MOST LIKELY to help with the solution of this issue?

                                            Answer: D


                                            NEW QUESTION # 65
                                            ......

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