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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Real Exam Qty:	40
Exam Price:	$350 - $450 USD
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Foundation ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Managing Professional ITIL 4 Specialist: High Velocity IT ITIL 4 Specialist: Create, Deliver and Support
Passing Score:	70% (28 out of 40)
Exam Duration:	90 (113 for non-native English speakers)
Available Languages:	Italian, Japanese, Portuguese (Brazil), French, English, German, Chinese, Polish
Exam Format:	Closed Book, Multiple Choice
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

A. Automate service-related tasks
B. Develop interpersonal skills and service empathy in all teams
C. Create a centralized service management team
D. Increase the number of service-level reviews with consumers

Answer: B

NEW QUESTION # 30
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Answer:

Explanation:
Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

NEW QUESTION # 31
Which statement about high-velocity IT is CORRECT?

A. Organizations should assign a high priority to high-velocity transformations
B. Moving to a high-velocity way of working will reduce costs and risks
C. The required velocity should be based on the nature of an organization
D. Levels of utility or warranty might have to be sacrificed for higher velocity

Answer: C

Explanation:
HVIT is not about moving fast for its own sake. The right velocity depends on context, including the organization's products, services, risk appetite, market demands, and operating model. That makes A the correct statement.
B is incorrect because HVIT does not assume utility or warranty should be sacrificed. In fact, it aims to achieve speed together with reliability and value. C is too absolute; not every organization should prioritize HVIT transformation in the same way. D is also too absolute because changing to high-velocity ways of working does not automatically reduce cost or risk.
So A best reflects the principle that velocity must be appropriate to the organization's context.
=========

NEW QUESTION # 32
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

A. Outcomes that are needed from the service
B. Key performance indicators for measuring success
C. Specific technical requirements for the service
D. Potential risks to the customer journey

Answer: A

NEW QUESTION # 33
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 34
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