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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator Exam |
| Exam Number: | Plat-Admn-201 (also known as ADM-201) |
| Available Languages: | German, Portuguese (Brazil), Italian, Japanese, French, Korean, Chinese (Simplified), English, Spanish |
| Certificate Validity Period: | 1 year, renewable annually via free maintenance modules |
| Exam Format: | Multiple-choice, Multiple-select |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator |
| Passing Score: | 65% |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 scored + up to 5 unscored items (65 total) |
| Exam Price: | $200 USD + applicable taxes |
| Recommended Training: | Trailhead Learning Path |
| Exam Registration: | Official Registration |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE / Kryterion) |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201 |
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NEW QUESTION # 102
A Platform Administrator at Universal Containers is asked to restrict login access for users to specific hours and specific IP addresses to help minimize the risk of bad actors getting into the org. Which setting should the administrator update to accomplish this?
Answer: C
Explanation:
In Salesforce, security restrictions like Login Hours and Login IP Ranges are managed at the Profile level. When these are configured on a profile, they are strictly enforced; if a user attempts to log in outside of the allowed hours or from an unauthorized IP address, the system will deny access entirely. This is one of the most robust ways to secure an organization against unauthorized access. Company Settings (Option A) can set "Trusted IP Ranges" for the whole org, but these only bypass multi-factor authentication; they do not restrict login. Roles (Option B) control record visibility, not system access. While Permission Sets (Option D) can grant many permissions, Login Hours and IP Ranges remain a core profile-level security setting.
NEW QUESTION # 103
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?
Answer: B
Explanation:
Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud. The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.
NEW QUESTION # 104
Cloud Kicks wants to leverage roll-up summaries on the Account object. Which standard object supports this roll-up summary natively?
Answer: D
Explanation:
A Roll-up Summary Field is a powerful feature that calculates values from related records and displays them on a master record. However, this functionality is natively available only on the
"Master" side of a Master-Detail relationship. For standard objects, Salesforce provides a built-in Master-Detail-like relationship between Accounts and Opportunities. Specifically, the Account object acts as the master, and the Opportunity object acts as the detail. This relationship allows a Platform Administrator to create roll-up summary fields on the Account to calculate the sum of
"Total Opportunity Amount," the "Minimum Close Date," or a "Count" of all related opportunities.
Other standard objects like Contacts (Option B) and Cases (Option C) have a lookup relationship to Accounts rather than a master-detail relationship, and therefore do not support native roll-up summaries. Campaigns (Option D) also do not share this specific relationship with Accounts. If an administrator needs to roll up data from these other objects, they would typically need to use a custom solution like Flow Builder or a third-party app, whereas Opportunities are supported natively out of the box .
NEW QUESTION # 105
Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?
Answer: A
Explanation:
Deal Change Highlights is a feature in Lightning Experience that helps sales teams quickly identify recent changes to opportunities. In list views and the Kanban view, changes to the
"Amount" or "Close Date" fields are highlighted with green (for positive changes) or red (for negative changes) arrows and text for seven days. This allows reps and managers to visually prioritize deals that have recently shifted in value or timing without having to open each record.
Big Deal Alerts (Option A) send emails for high-value deals. Report Filters (Option B) are for general data analysis. The Opportunity Path (Option D) helps guide users through stages but does not highlight recent field- level data changes in a list format.
NEW QUESTION # 106
The Cloud Kicks CFO requires any opportunity over $100,000 to be automatically sent to them, so they can sign off on the record before the deal closes. Which feature should a Platform Administrator use to fulfill this requirement?
Answer: C
Explanation:
The requirement to have a record "signed off" by a specific individual (the CFO) based on a dollar threshold is a classic use case for an Approval Process . While the "Submit for Approval" button (Option A) allows a user to manually start the process, the prompt specifies that the process should happen "automatically"50. To achieve this automation, the Platform Administrator should use Flow Builder to trigger the approval process . A Record-Triggered Flow can be set to run when an Opportunity is created or updated and meets the criteria (Amount > $100,000) . The flow would then use the "Submit for Approval" action to launch the record into the predefined approval process without requiring the sales rep to click a button . Einstein Next Best Action (Option B) is a recommendation tool, not a workflow enforcement tool54. Apex Triggers (Option C) could perform this task, but Salesforce best practices recommend using "clicks not code" (Flow) whenever possible for such requirements . Using Flow to launch an Approval Process provides the necessary automation, routing, and audit trail the CFO requires
NEW QUESTION # 107
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