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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unlearning Behaviors | 15% | - Cognitive bias and psychological safety - Governance, risk and compliance in DevOps - Mindset and mental models |
| Topic 2: DevOps and Transformational Leadership | 15% | - Leadership frameworks for change - Definitions and benefits of DevOps - Transformational leadership principles |
| Topic 3: Leading Cultural Change | 5% | - Empowerment and participation - Driving behavioural and cultural transformation |
| Topic 4: Target Operating Models and Organizational Design | 10% | - Designing DevOps-aligned operating models - Team structures and collaboration - Conway's Law and organizational structure |
| Topic 5: Measuring to Learn | 15% | - Tools and techniques for measurement - Evaluating DevOps performance - Purpose of measurement |
| Topic 6: Measuring to Improve | 15% | - Avoiding measurement pitfalls - Meaningful metrics and indicators - Value stream mapping |
| Topic 7: Becoming a DevOps Organisation | 15% | - Building safety and continuous improvement - DevOps principles and adoption - Differences between DevOps and traditional IT |
| Topic 8: Articulating and Realising Value | 10% | - Communicating value to stakeholders - Value outcomes and benefits realization - Investment cases and business justification |
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NEW QUESTION # 36
What does every successful DevOps transformation start with?
Answer: A
NEW QUESTION # 37
Bernhard is an expert tester and whilst he likes the new model his organization has chosen, which means he is in a cross-functional team, he also misses working in a group of testers and sharing best practice and knowledge. He goes to his chapter meetups but wants a broader community to work with on the emerging artificial intelligence based testing automation tools becoming available in the market.
What could Bernhard do?
Answer: D
Explanation:
The correct answer is A because a guild is an appropriate structure for a broader community of interest that spans teams, squads, chapters, or tribes. Bernhard already participates in chapter meetups, which typically connect people with the same discipline or competency area, such as testing. However, his need is more specific and broader: collaboration around emerging AI-based testing automation tools across the organization.
A guild allows interested practitioners to voluntarily share knowledge, develop practices, explore tools, run experiments, and build capability around a shared topic. This fits the DevOps principle of enabling decentralized learning while avoiding the return to rigid functional silos. It also supports communities of practice, which help specialists maintain professional excellence while still contributing to cross-functional delivery teams.
Option B introduces unnecessary hierarchy. Option C is incorrect because squads are delivery teams, not communities for specialist knowledge sharing. Option D may help locally, but it is narrower than forming a guild and depends on the chapter lead rather than creating an open community. Relevant study guide references: Target Operating Models and Organizational Designs; Maintaining Energy and Momentum; Becoming a DevOps Organization.
NEW QUESTION # 38
A manufacturing organization is struggling to deliver the new features their clients are asking for in their web- based applications. When they do release a new version it usually causes incidents which result in system downtime and overtime worked by the IT operations department. Additionally, the CEO has told the IT department he is extremely worried about cyber threats and wants them to focus on this as a matter of urgency
- they are not sure how to do this as they are so busy firefighting.
How will DevOps help them?
Answer: C
Explanation:
DevOps helps this organization primarily by improving its ability to deliver technology change quickly, safely, and sustainably. The scenario describes several classic symptoms of a non-DevOps operating model:
slow feature delivery, unstable releases, production incidents, excessive operational toil, and inability to focus on strategic risk such as cybersecurity because teams are trapped in reactive firefighting. Option B is the most complete answer because DevOps is not merely automation, experimentation, or shifting support responsibility to developers. Those may be practices within a broader transformation, but the leadership objective is improved flow, reliability, feedback, resilience, and value delivery.
By adopting DevOps principles, the organization can reduce deployment risk through smaller batch sizes, better collaboration between development, operations, security, and business stakeholders, automated testing, continuous integration, continuous delivery, monitoring, and learning from incidents. Security concerns can also be addressed earlier through DevSecOps practices, integrating security controls into the delivery lifecycle rather than treating them as separate emergency work. This supports both business agility and operational stability.
Specific Study Guide alignment: Becoming a DevOps Organization; Measuring to Improve; Measuring to Learn; DevOps and Transformational Leadership.
NEW QUESTION # 39
Imran is a service transition manager in the IT Operations team in a publishing house. Imran feels that he and his colleagues could be working more closely with the developers of their publishing platforms, but he cannot influence the organization model so, in his view, IT Operations will always be a centralized team.
In order to achieve his goal of working more closely with the developers, what should Imran and his colleagues NOT do?
Answer: A
Explanation:
The correct answer is D because asking developers to provide requirements on a monthly basis reinforces a traditional handoff model rather than improving collaboration. Imran's challenge is that IT Operations remains centralized, but even within that constraint, Ops can adopt DevOps-aligned working practices that bring teams closer together. Monthly requirements gathering creates batching, delayed feedback, queueing, and separation between development and operations. It treats Ops as a downstream recipient of work rather than an active partner in delivery.
The other options are constructive patterns for improving collaboration without requiring an immediate reorganization. Shared services can help development teams consume reliable operational capabilities in a self-service way. Assigning an Ops liaison to feature teams creates a stronger communication bridge and helps operational considerations enter earlier in the lifecycle. Making Ops work visible on shared Kanban boards improves transparency, coordination, and flow.
DevOps does not require every organization to adopt the same structure immediately, but it does require reducing handoffs, improving visibility, and increasing shared ownership. Relevant study guide references:
Target Operating Models and Organizational Designs; Becoming a DevOps Organization; Measuring to Improve.
NEW QUESTION # 40
Which of the following is a stakeholder type in the Bateson Stakeholder Map?
Answer: D
Explanation:
The correct answer is A, Ambassador. In DevOps transformation, stakeholder mapping is used to understand influence, commitment, resistance, advocacy, and the social dynamics that affect change adoption. An ambassador represents a stakeholder type that can positively influence others, communicate the transformation message, model desired behaviors, and help socialize the vision across teams and organizational boundaries.
This is especially important because DevOps evolution is not simply a technical implementation; it is a leadership-led organizational change. Leaders must identify who can sponsor, advocate, reinforce, or obstruct the change. Ambassadors are valuable because they extend leadership reach and help build credibility among peer groups. They can translate the DevOps vision into practical team-level language and reduce dependency on top-down communication.
"Victim" and "Rescuer" are more closely associated with dysfunctional interaction patterns such as the drama triangle, not a constructive stakeholder category in this context. "Coach" may be a useful change role, but it is not the stakeholder type being tested here. Relevant study guide references: Articulating and Socializing Vision; DevOps and Transformational Leadership; Maintaining Energy and Momentum.
NEW QUESTION # 41
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