Salesforce-Communications-Cloud Fragenkatalog & Salesforce-Communications-Cloud Antworten

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Thema	Einzelheiten
Thema 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Thema 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Thema 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q45-Q50):

45. Frage
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

Antwort: A

Begründung:
Creating one orchestration plan with mutually exclusive conditions for activation and deactivation orchestration items (C) minimizes unnecessary configurations. This streamlined approach allows for efficient management of service activations and deactivations within a single orchestration framework.References:
Salesforce Industries Order Management documentation on orchestration plan design.

46. Frage
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Antwort: A

47. Frage
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management
B. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
C. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
D. Split Line Items in the same order before submitting the order and request an increase to order size limits

Antwort: A,C

48. Frage
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Antwort: C

49. Frage
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

Antwort: A

50. Frage
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