Genesys GCX-AI-GPE PDF Dumps - Study Whenever You Want

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Integration and Implementation- Genesys Cloud CX ecosystem integration
  • 1. CRM and third-party system integration
    • 2. API-based configuration and deployment
      Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
      • 1. Visitor activity tracking and segmentation
        • 2. Action maps and outcomes
          Genesys Predictive Routing (GPR)- AI-based routing logic
          • 1. Skill-based vs predictive routing comparison
            • 2. Routing optimization and performance tuning
              Conversational AI and Automation- Bot and virtual agent integration
              • 1. NLU concepts (intents, utterances, entities)
                • 2. Bot flows and escalation handling
                  Data, Analytics, and Governance- Reporting and optimization
                  • 1. Engagement and routing performance metrics
                    • 2. Ethical AI and data governance considerations
                      AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
                      • 1. Predictive intent and customer journey optimization
                        • 2. AI in contact center efficiency and personalization

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q43-Q48):

                          NEW QUESTION # 43
                          Which two components can be modified post-queue creation to fine-tune Predictive Routing?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 44
                          Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
                          (True/False)
                          Response:

                          Answer: B


                          NEW QUESTION # 45
                          Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 46
                          In a GPR comparison test, what does the system evaluate?
                          Response:

                          Answer: A


                          NEW QUESTION # 47
                          What can be indicators of GPR effectiveness in the Detail View?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 48
                          ......

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