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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Solution Design and Documentation	18%	- Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents
Change Management and Enablement	17%	- Support adoption and training activities - Develop change enablement strategies - Identify change impacts and risks
Development Support and User Acceptance	12%	- Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing
Requirements Gathering and Management	18%	- Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control - Distinguish between scope, requirements and user stories
User Stories and Acceptance Criteria	18%	- Define components of effective user stories - Write clear, testable acceptance criteria - Document and maintain user stories
Customer Discovery	17%	- Document business processes and scope - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges - Assess current state of existing products and processes

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Salesforce Certified Business Analyst Exam Sample Questions (Q297-Q302):

NEW QUESTION # 297
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
B. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
C. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.

Answer: A

Explanation:
Explanation
This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than
20%), and how they can verify it (a discounted price).
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-pr

NEW QUESTION # 298
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009

A. US-4008 and US-4009
B. US-4007 and US-4009
C. US-4009 and US-4010

Answer: B

NEW QUESTION # 299
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

A. The portal should allow for partners to upload monthly sales reports.
B. The portal should allow for partners to access monthly sales reports.
C. Partners need to submit monthly sales reports.

Answer: A

Explanation:
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/requirements

NEW QUESTION # 300
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A. Include specific information about potential Salesforce solutions.
B. Estimate how long it will take the technical team to complete the story.
C. Adjust the goal of the user story to be independent.

Answer: C

NEW QUESTION # 301
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

Answer: A

Explanation:
This answer describes how process mapping can help the BA get started on this project of analyzing and breaking down CK's typical sales cycle. Process mapping is a technique that involves creating a visual representation of a business process, showing its inputs, outputs, steps, actions, decisions, roles, and dependencies. Process mapping can help the BA communicate and understand how a process works in its current state, and identify areas for improvement or optimization. References: https://trailhead.salesforce.com
/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your- business

NEW QUESTION # 302
......

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