L5M9 Zertifizierungsfragen, CIPS L5M9 PrüfungFragen

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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Operational Risk, Sustainability and Ethics15-20%- Identifying, assessing and mitigating operational risks
- Ethical and responsible operations management
- Sustainable operations: green practices, circular economy
- ESG considerations in operational design and delivery
Lean, Agile and Responsive Operations15-20%- Lean principles: waste elimination, value stream mapping
- Comparison and integration of lean and agile
- Agile approaches: flexibility, responsiveness and speed
- Application in manufacturing, service and public sectors
Principles of Operations Management15-20%- Value creation, efficiency and effectiveness
- Definition, scope and role of operations management
- Input-transformation-output model
- Operations strategy alignment with organizational goals
- Linkages between operations, procurement and supply chain
Quality Management and Performance Measurement15-20%- Quality control, assurance and improvement tools
- Total Quality Management (TQM) concepts and application
- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction
- Quality standards: ISO 9000 series and related frameworks
Process Design, Planning and Improvement20-25%- Forecasting, scheduling and inventory management
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Benchmarking and process optimization
- Process mapping, workflow and design principles
- Capacity planning, demand management and resource allocation

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CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q94-Q99):

94. Frage
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 7?

Antwort: A

Begründung:
The correct answers are as follows:


95. Frage
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

Antwort: B

Begründung:
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.


96. Frage
Which of the following stakeholders are also internal customers?

Antwort: A

Begründung:
Employees are internal customers. This is when staff consume a service or product - for example an organisation might have a Procurement Department which runs tenders for the other different departments when they need to buy something. In this example, the other departments (and their employees) are internal customers of the Procurement Department. P.47


97. Frage
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixedposition layout

Which of the following will you put into box 8?

Antwort: A

Begründung:
The correct answers are as follows:


98. Frage
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

Antwort: A

Begründung:
you can't touch or hold), also requires operations management. P.2


99. Frage
......

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