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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 CRM |
| Related Certifications: | Cisco Customer Experience Specialization |
| Exam Format: | Multiple choice |
| Exam Duration: | 60 minutes |
| Available Languages: | Japanese, English |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Proctored test via Cisco authorized testing partner |
| Pre Condition: | Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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Cisco 700-805 exam is an important certification exam for professionals who work in the IT industry and are responsible for managing the renewal process for Cisco products and services. It is a comprehensive exam that covers all aspects of managing renewals, and it is designed to help you improve your skills and knowledge in this important area. If you are interested in taking the Cisco 700-805 exam, then you should begin preparing for the exam as soon as possible.
Cisco 700-805 Exam covers a wide range of topics, including the renewal process for Cisco products and services, the tools and resources available to manage renewals, and the strategies and best practices for managing renewals. 700-805 exam also covers the different types of contracts and agreements that are used in the renewal process, as well as the legal and regulatory requirements that must be considered when managing renewals.
NEW QUESTION # 129
Which approach should be applied when renewing a quote?
Answer: D
Explanation:
A solutions led approach should be applied when renewing a quote. A solutions led approach focuses on understanding the customer's pain points, challenges, goals, and desired outcomes, and then proposing a solution that can address them effectively. A solutions led approach is different from a product led approach, which focuses on highlighting the features and benefits of a product or service without considering the customer's specific needs or situation. A solutions led approach can help create more value for the customer, as well as differentiate your offering from competitors. A solutions led approach can also help build trust and rapport with the customer, as well as increase their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can demonstrate your commitment to helping the customer achieve their objectives, as well as showcase your expertise and credibility in providing the best solution for them
NEW QUESTION # 130
What is the operational consequence for a partner organization that is not enrolled in Lifecycle Advantage (LCA)?
Answer: B
Explanation:
The direct consequence of not participating in Lifecycle Advantage (LCA) is the loss of Cisco's automated, insight-driven digital engagement capability across the customer lifecycle. Cisco describes LCA as a customer experience management program that combines analytics, automation, and personalized communications to engage customers at key milestones, including onboarding, adoption, expansion, and renewal. It helps partners scale engagement while uncovering opportunities to retain and grow recurring revenue.
Without LCA, the partner can still perform renewal activities manually and continue using other Cisco commerce tools, but it loses automated co-branded communications, adoption accelerators, cross-sell recommendations, expiring-contract reminders, and other data-triggered lifecycle motions. Cisco specifically states that LCA enables partners to digitally nurture customers and automate engagement with the right message at the right time.
Option A incorrectly equates LCA enrollment with general PXP access. Option C is incorrect because CCW- R quoting is a separate commerce capability. Option D also overstates the dependency; OTRR measurement is not inherently contingent on LCA enrollment.
Therefore, B is correct.
NEW QUESTION # 131
Which statement best describes an Ask the Expert session?
Answer: D
NEW QUESTION # 132
Which service offering assists the customer in preparing for emerging industry trends?
Answer: D
NEW QUESTION # 133
A high-impact technical risk is logged due to a persistent integration failure at T-120, and the assigned Systems Engineer has not provided an update in two weeks. What should the RM do?
Answer: B
Explanation:
The RM should escalate the unresolved high-impact risk through the appropriate management path and clearly communicate the renewal value at risk. Cisco's current Renewals Manager v2.0 blueprint requires the RM to act as the Renewal Lead, maintain cross-functional alignment, prevent execution gaps through clear ownership, categorize technical renewal risks from early-warning indicators, and evaluate mitigation strategies.
In this scenario, the technical issue has already been identified at T-120, assigned to a Systems Engineer, and has remained without an update for two weeks. That combination indicates that the existing mitigation path is not progressing. The RM should not assume technical ownership; instead, the RM must ensure accountability and escalate when an unresolved dependency threatens renewal outcomes. Cisco's blueprint specifically emphasizes stakeholder alignment, clarity of ownership, and proactive management beginning at T-120 rather than waiting until later checkpoints.
Option A is inappropriate because opening and managing a TAC case is normally a technical/support responsibility and should follow defined ownership boundaries. Option B creates avoidable contraction rather than resolving the risk. Option C is incorrect because additional time does not reduce the impact of a persistent high-severity technical barrier.
Escalating to the Practice Lead, including the associated renewal revenue exposure, creates management visibility and enables intervention with the responsible technical resources. Therefore, D is correct.
NEW QUESTION # 134
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