700-805 Exam Topics - 700-805 PDF Questions

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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning
Customer Success Foundation	10%	- Define customer experience - Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle
Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing

>> 700-805 Exam Topics <<

700-805 PDF Questions | 700-805 Reliable Test Vce

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Cisco Renewals Manager Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services and Managed Services
B. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
C. Support Services, Business Critical Services and Professional Services
D. Support Services and Business Critical Services

Answer: B

NEW QUESTION # 42
How does a Renewals Manager drive value in a customer account?

A. removes adoption barriers
B. aligns partners on training
C. manages and mitigates renewal risk
D. defines the account forecast

Answer: C

NEW QUESTION # 43
Which support should a Renewals Manager expect from the Customer Success Manager?

A. communicate discounts on services and software
B. communicate new greenfield opportunities
C. communicate the closure of contracts
D. communicate customer's perceived value and highlight potential barriers

Answer: D

NEW QUESTION # 44
What is the future state goal of licensing at Cisco?

A. Right to use
B. Smart License
C. Standby License
D. Classic PAK

Answer: B

Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
* Simplify and streamline license management across Cisco products and solutions
* Provide customers with a flexible and transparent way to consume Cisco software
* Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
* Reduce operational costs and complexity for customers and partners
References: 3: Cisco Smart Licensing - Cisco

NEW QUESTION # 45
A customer is eight months into a single-year contract with low feature adoption. The contract expires in four months. How should the RM use the T+ approach and the T-minus timeline together to manage this situation?

A. Replace the T-minus timeline with the T+ lifecycle model to focus exclusively on value realization.
B. Use T+ to address the adoption gap now while using T-minus checkpoints to execute the renewal operationally.
C. Use T+ to manage the software adoption and T-minus to manage the service contract renewal separately.
D. Apply T-minus milestones to the adoption gap and T+ principles to the commercial execution.

Answer: B

Explanation:
The correct approach is to use T+ proactively to address the customer's adoption and value-realization gap, while simultaneously using the T-minus operational checkpoints to manage the upcoming renewal transaction.
Cisco's current Renewals Manager v2.0 blueprint explicitly distinguishes these two concepts. Objective 1.3 requires the RM to evaluate the impact of the T+ proactive renewal approach to protect recurring revenue, while objective 3.2 requires prioritizing renewal activities using the T-120, T-90, T-60, and T-30 operational checkpoints. (Cisco Learning Content) In this scenario, the customer is eight months into a 12-month contract and therefore approximately T-120 from expiration. Low feature adoption is an immediate lifecycle risk. The RM should not wait until the commercial renewal discussion to address it. T+ promotes continuous attention to customer value, adoption, and renewal readiness throughout the lifecycle, which means working with the CSM and relevant technical stakeholders now to improve usage and remove adoption barriers. Cisco's CSM framework likewise emphasizes identifying adoption barriers and interpreting usage data throughout the customer lifecycle.
(Cisco)
At the same time, the RM should begin the formal T-120 renewal workflow, including IB validation, risk assessment, stakeholder alignment, and quote readiness.
Options A and B incorrectly separate or reverse the functions of the two models. Option C incorrectly treats T+ as a replacement for the renewal countdown.
Therefore, D is correct.

NEW QUESTION # 46
......

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