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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	13%	- Business Needs Analysis 1. Understand current state architecture 2. Analyze current state processes and user journeys 3. Identify gaps between current processes and Energy and Utilities Cloud capabilities 4. Document customer business needs and desired outcomes 5. Align stakeholder requirements
Implementation	38%	- Platform Configuration 1. Configure products and pricing 2. Configure licenses and access 3. Perform initial Salesforce and Energy and Utilities Cloud setup 4. Implement post-sales processes 5. Enable order capture and contract management 6. Integrate third-party systems 7. Execute data migration
Test and Deploy Energy and Utilities Cloud Applications and Solutions	13%	- Testing and Deployment 1. Manage UAT milestones 2. Validate Salesforce core and Vlocity components 3. Support go-live activities 4. Identify deployment stakeholders 5. Execute user acceptance testing 6. Create deployment plans
Solution Design	36%	- Architecture and Design 1. Determine organizational security and data access considerations 2. Design future state business processes 3. Validate data model fitment 4. Map Energy and Utilities Cloud components to current architecture 5. Understand deployment tools and best practices 6. Define future state architecture

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q58-Q63):

NEW QUESTION # 58
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D. Use the Create Payment Plan action in the Contact Center Console.

Answer: D

NEW QUESTION # 59
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the entries of record types on inventory item object.
B. Extend the value list on the status picklist for cases
C. Extend the value list on the service type picklist for service points
D. Extend the entries of record types on account object.
E. Extend the value list on the product family picklist for product object.

Answer: A,C,E

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

NEW QUESTION # 60
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
B. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
C. An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
D. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

Answer: B,D

Explanation:
In managing the lifecycle of new contracts in Salesforce and integrating with DocuSign for eSignatures, the use of OmniStudio tools is pivotal. An OmniScript can be configured to include a DocuSign Envelope action, which facilitates the emailing of the contract for signature. Additionally, an Integration Procedure with a DocuSign Signature action can be called from an OmniScript, providing a streamlined method to integrate Salesforce with DocuSign and automate the contract signature process. These features leverage the capabilities of OmniStudio to offer flexible and customizable solutions for contract management and eSignature processes, enhancing efficiency and user experience. Reference = Salesforce OmniStudio, including OmniScripts and Integration Procedures, provides comprehensive capabilities for integrating Salesforce applications with external services like DocuSign. The Salesforce documentation on OmniStudio tools offers guidance on configuring these features to streamline business processes

NEW QUESTION # 61
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A. Focus primarily on the contractor organization's concerns.
B. Demonstrate expertise right away to achieve the fastest stakeholder agreement
C. Ask probing questions to understand and document the needs of all stakeholders.
D. Propose compromises between stakeholders that could result in collective positive outcomes.

Answer: C,D

Explanation:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. Reference = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies: https://www.salesforce.com/products/industries/energy-and-utilities/resources/

NEW QUESTION # 62
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
B. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
C. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Answer: C

Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

NEW QUESTION # 63
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