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The web-based Plat-Admn-201 practice test is accessible via any browser. This Plat-Admn-201 mock exam simulates the actual Salesforce Certified Platform Administrator (Plat-Admn-201) exam and does not require any software or plugins. Compatible with iOS, Mac, Android, and Windows operating systems, it provides all the features of the desktop-based Plat-Admn-201 Practice Exam software.
| Section | Weight | Objectives |
|---|---|---|
| Data and Analytics Management | 17% | - Data security and sharing - Data quality and validation - Data import/export/backup - Reports and dashboards |
| Service and Support Applications | 10% | - Solution and knowledge base - Entitlements and service contracts - Case management |
| Automation | 15% | - Approval processes - Process automation tools
|
| Productivity and Collaboration | 10% | - AppExchange packages - Chatter and collaboration features - Mobile app configuration - Activity management |
| Sales and Marketing Applications | 10% | - Campaigns and products - Opportunity management - Lead management |
| Object Manager and Lightning App Builder | 15% | - Data model architecture
|
| Agentforce AI | 8% | - Troubleshooting and maintenance - Configuration and security - AI agent capabilities and use cases |
| Configuration and Setup | 15% | - User setup and maintenance
- Company-wide settings
|
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NEW QUESTION # 35
An agent is being developed with several actions that all retrieve information from different databases. A Platform Administrator has named the actions as follows: GetCustomerInfo, GetOrderDetails, GetShippingStatus. Which best practice should the administrator follow to improve these names?
Answer: B
Explanation:
When naming actions for an AI agent, consistency is key to helping the Large Language Model (LLM) categorize and understand the available tools. Following a consistent naming convention, such as starting all retrieval actions with the verb "Get," allows the agent to more easily map user intent (e.g., "I need information about...") to the appropriate action. This reduces ambiguity during the reasoning phase of the agentic loop. Using inconsistent verbs like Find, Retrieve, or Identify (Option D) can confuse the model regarding which action is most appropriate for a given task.
Removing verbs entirely (Option A) makes it harder for the model to distinguish between an action (doing something) and a data object (a thing). Adding "Salesforce" (Option B) is generally redundant as the agent's context is already within the Salesforce environment.
NEW QUESTION # 36
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process? 99
Answer: A
Explanation:
An Approval Process consists of several stages, each with its own set of automated actions. When a record is first submitted, it is typically locked to prevent further edits. If a user needs to "reverse" that submission-perhaps because they realized they made a mistake or the deal terms changed-the administrator must configure Recall Actions12. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue. Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.
NEW QUESTION # 37
When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check? 39
Answer: A
Explanation:
Grounding is the process by which an AI agent retrieves and uses specific, trusted data to ensure its responses are accurate and relevant41. During this process, Salesforce's Einstein Trust Layer performs several critical checks, including identifying Prompt Injection risks424242. Prompt injection refers to attempts by a user to "trick" the AI into ignoring its instructions or revealing sensitive data by entering malicious commands into the chat interface43. By checking for these risks during the grounding phase, the agent can ensure that the instructions it uses to generate a response remain secure and aligned with company policies44. While the agent respects field security, "Encrypted fields" (Option C) are handled at the data access layer rather than as part of the linguistic grounding check45. Standard Agentforce agents do not browse the open web for verification (Option D) as they are intended to remain grounded strictly in the company's verified internal data46.
NEW QUESTION # 38
A Platform Administrator at Cloud Kicks needs to temporarily remove one dashboard from a shared folder with several dashboards to make some required changes. How should the administrator achieve this?
Answer: C
Explanation:
In Salesforce, access to reports and dashboards is determined by the folder in which they are stored. If a dashboard is in a shared folder, anyone with access to that folder can view it. To
"temporarily remove" a specific dashboard from public view without affecting the rest of the folder's contents, the Platform Administrator should edit the dashboard's properties and move it to a private dashboards folder (such as "My Private Dashboards"). Once moved, only the administrator (and those with high-level "View All Data" permissions) can see it while the changes are being made. Removing view access to the shared folder (Option A) would hide all dashboards in that folder, which is not the goal. Permission sets (Option C) control functional access (the ability to create or edit dashboards) but not individual record/dashboard visibility.
Private groups (Option D) are for Chatter collaboration, not for managing dashboard folder security.
NEW QUESTION # 39
A Platform Administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?
Answer: B
Explanation:
Salesforce Critical Updates (now often called Release Updates) can significantly change the behavior of the platform, potentially impacting custom code, integrations, or existing automation. The best practice for any Platform Administrator is to activate and test the update in a Sandbox environment first. This allows the administrator to identify and resolve any breaking changes without disrupting the live business operations in Production. Only after the update has been thoroughly vetted and all necessary adjustments have been made should the update be activated in the Production environment. Allowing an update to "auto-activate" (Options A and D) is risky because it removes the administrator's control over the timing and testing of the change. Activating directly in Production (Option B) bypasses the essential quality assurance steps that are fundamental to professional org management.
NEW QUESTION # 40
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