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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies - Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions
Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Retention policies and export 3. Enterprise Key Management (EKM) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points

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Salesforce Certified Slack Consultant Sample Questions (Q93-Q98):

NEW QUESTION # 93
You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A. A poll asking participants if they prefer Slack, Teams or email.
B. A huddle about the participants' favorite remote work tips.
C. A multiple-choice knowledge check question about the benefits of threads.
D. An ice-breaker asking participants what kind of music they play at their desk.

Answer: D

Explanation:
The correct answer is B . To provide hands-on practice with message threads, the activity must require participants to post a reply in a thread. An ice-breaker prompt works well because the facilitator can post one starter message and ask participants to reply in the thread with their answer. This gives learners practical experience opening a thread, replying in context, and understanding how threads keep side conversations organized without cluttering the main channel. Option A tests conceptual knowledge but does not provide actual practice using threads. Option C uses a poll, which may teach polling behavior or reactions but does not necessarily require threaded replies. Option D uses a huddle, which is an audio/video collaboration feature and does not teach message-thread behavior. Effective Slack User Essentials training should turn core features into simple interactive tasks. The music ice-breaker is low-risk, approachable, and naturally suited to practicing threaded conversation in a training channel.
Reference topic: Learning and Enablement - live training activities, hands-on thread practice, in-channel exercises, Slack User Essentials, and interactive learning design.

NEW QUESTION # 94
What is a "Slack Workflow"?

A. A way to schedule messages
B. A tool to track messages from customers
C. A method to manage Salesforce records
D. A way to automate tasks in Salesforce using Slack

Answer: D

Explanation:
Slack Workflows are automation tools within Slack that allow teams to automate repetitive tasks, such as sending messages, gathering information, or initiating Salesforce-related actions.

NEW QUESTION # 95
During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A. Three workspaces - a general global workspace, an external workspace and a social workspace
B. Two workspaces - a general global workspace and a social workspace
C. Two workspaces - a general global workspace and an external workspace
D. One global workspace for all collaboration

Answer: A

Explanation:
The correct answer is D . The client's discovery inputs point to three separate collaboration needs. First, heavy cross-functional collaboration and a desire to reduce communication barriers require a general global workspace where internal employees can collaborate broadly. Second, working with many external partners creates a need for an external workspace or external-collaboration structure where partner-facing work can be governed and organized. Third, reducing barriers and supporting connection across the organization commonly benefits from a social workspace, where employees can build culture and community without cluttering the primary work environment. Option A addresses global and external work but omits the social
/cultural collaboration layer. Option B includes social but fails to provide a dedicated external-collaboration design. Option C is too simplistic; putting all collaboration into one global workspace can increase noise and blur governance boundaries, especially with external partners. Option D gives the cleanest basic grid pattern:
broad internal collaboration, structured external collaboration, and dedicated social connection.
Reference topic: Grid Design - basic Enterprise Grid model, global workspace, external workspace, social workspace, cross-functional collaboration, and partner collaboration design.

NEW QUESTION # 96
In a workshop designed to teach advanced Slack functionalities to experienced users, what experiential learning technique would be most effective?

A. Conducting a detailed exam on Slack functionalities at the end of the workshop
B. Facilitating a hands-on workshop where users actively engage in creating complex workflows and integrating third-party apps within Slack
C. Distributing advanced user manuals and guides for self-study post-workshop
D. Providing a series of lectures by Slack experts without interactive elements

Answer: B

Explanation:
For teaching advanced Slack functionalities, a hands-on workshop where experienced users actively engage in creating complex workflows and integrating third- party apps is highly effective.
This experiential learning technique allows users to directly apply advanced concepts in a practical setting, enhancing their understanding and skills in using Slack more proficiently.

NEW QUESTION # 97
A newly formed remote team is adopting Slack for their project management. How should they structure their channel strategy to maximize efficiency and clarity in communication?

A. Set up one channel for all communications to keep everything in a single place
B. Create a multitude of channels for every minor aspect of the project to keep discussions highly focused
C. Rely on individual direct messages for all project communications to minimize the number of channels
D. Organize channels around key project areas and encourage summarizing updates in these channels

Answer: D

Explanation:
Organizing channels around key project areas allows for focused and efficient communication.
Encouraging summarizing updates in these channels ensures that important information is easily accessible and discussions are relevant.

NEW QUESTION # 98
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