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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Exam Price: | $149 USD |
| Real Exam Qty: | Approx. 80 |
| Related Certifications: | Apple Certified IT Professional |
| Passing Score: | 75% |
| Available Languages: | Spanish, Japanese, French, German, English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Registration System |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
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NEW QUESTION # 118
Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?
Answer: B
Explanation:
Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support, iPhone Quick Start Not Working? Here Are Fixes - iMobie, Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily
NEW QUESTION # 119
Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?
Answer: A
NEW QUESTION # 120
You ' re restoring an iPhone backup from a Mac. You ' re notified that the backup is incompatible and it can't be used.
What might resolve the issue?
Answer: D
Explanation:
When an iPhone or iPad computer backup cannot be restored because it is reported as incompatible, Apple recommends first ensuring that the computer and its device-management software are up to date. On a Mac, that means installing the latest appropriate macOS updates, making option D correct. Compatibility problems can occur when the Mac's software is too old to properly communicate with or restore data to the device.
Apple also recommends checking the iPhone or iPad software version if the backup requires a newer operating system. Keeping the iPhone unlocked or reentering an Apple Account password does not resolve a backup-format compatibility problem. If updating the Mac and device does not resolve the issue, Apple advises trying another backup or an available iCloud backup.
NEW QUESTION # 121
Select Four.
Which iPads is the Apple Pencil 1st gen compatible with?
Answer: A,B,D,F
NEW QUESTION # 122
How to put an iPhone in recovery mode?
Answer: A,B,C
Explanation:
According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:
* Plug your iPhone in to your computer using your USB to Lightning cable1.
* On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.
* Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won't happen instantly, so hang on for at least 15 seconds or so before you try it again2.
* Locate your device on your computer and choose the option to Update or Restore1.
These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and
3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can't update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore
NEW QUESTION # 123
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