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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Contribute to Value with Digital Products	- Resilient operations - Assured conformance - Valuable investments - Fast development - Co-created value
Guiding Principles for High-Velocity IT	- Continuous improvement - Agile methods - DevOps culture - Application of ITIL guiding principles - Lean practices
Understand High-Velocity IT Concepts	- Digital organization - IT transformation - High-velocity IT - Digital transformation - Digital products - Digital technology
High-Velocity IT Techniques and Practices	- Security and risk management - Automation - Architecture and design - Testing and validation - Cloud computing
Digital Product Lifecycle	- Digital product lifecycle - ITIL operating model - Value streams - Service value creation

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最新的 Peoplecert ITIL ITIL-4-HVIT 免費考試真題 (Q54-Q59):

問題 #54
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A. Create an inbox to receive and automatically log emails
B. Provide and encourage the use of self-service
C. Dedicate a service desk agent to providing live-chat support
D. Collect service experience data to justify improvements

答案：B

解題說明：
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.

問題 #55
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Supplier management
B. Monitoring and event management
C. Service continuity management
D. Relationship management

答案：B

解題說明：
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.

問題 #56
An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A. Detection
B. Risk analysis
C. Correction
D. Prevention

答案：D

解題說明：
User training aimed at reducing the likelihood of cyber security incidents is a preventive control. It works by influencing user behaviour and increasing awareness so that security threats are less likely to succeed in the first place, thereby reducing the probability of security breaches occurring.

問題 #57
Which is a type of digital transformation?

A. Using robots to enable new ways of working
B. Using an information system to process data and present it to users
C. Converting data from analogue form to digital form
D. Creating products and services that include digital technology

答案：D

解題說明：
Creating products and services that include digital technology represents digital transformation, as it fundamentally changes how value is created and delivered through the integration of digital capabilities.

問題 #58
A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A. High-velocity IT
B. Digital technology
C. Digital transformation
D. IT transformation

答案：A

解題說明：
Adopting site reliability engineering (SRE) to improve resilience and performance is a clear example of high-velocity IT. It reflects the use of modern operating models and engineering practices to increase speed, stability, and reliability of IT services while enabling rapid change, which is central to high-velocity IT.

問題 #59
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ITIL-4-HVIT證照指南: https://www.kaoguti.com/ITIL-4-HVIT_exam-pdf.html