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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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If you want to demonstrate your expertise in solving complex Salesforce real-life problems, then you need to pass the Salesforce Salesforce-Communications-Cloud certification exam. However, passing this exam is not an easy task. It requires you to master complicated subjects related to Salesforce Communications Cloud Accredited Professional (AP) Exam. To help you prepare for this exam, ITPassLeader offers verified Salesforce Salesforce-Communications-Cloud Exam Questions that are ruling the preparation world.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use industry order management to inform the assurance platform as a part of the orchestration plan
B. Use a Bulk API connector via middleware
C. Use platform events and GetAsset API
D. Use an on-demand data pull from communication cloud using REST API from servicer assurance

Answer: A

Explanation:
To synchronize assets with the assurance platform in real-time, utilizing Industries Order Management as part of the orchestration plan (A) is the most integrated approach. This enables the automatic notification of the assurance platform upon any sales or MACD order placement, ensuring timely asset synchronization without the need for manual intervention or periodic data pulls.References:Salesforce Industries Order Management documentation on orchestration and real-time integration best practices.

NEW QUESTION # 15
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Discounts.
C. Customizations using CPQ Hooks
D. Promotions

Answer: A,B

NEW QUESTION # 16
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Answer: B

NEW QUESTION # 17
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. Product Model use hierarchical modeling which is natively supports EPC
B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
C. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
D. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
E. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

Answer: A,B,C

NEW QUESTION # 18
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Pricing plan
B. Fields
C. Price lists
D. Calculation Matrix
E. Attribute

Answer: A,B,E

Explanation:
To rationalize a large product catalog from a SKU-based system, consultants should consider configuring Fields (A) to capture essential product information, Attributes (D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies. These configurations support the creation of a more streamlined and manageable product catalog within Salesforce Communication Cloud by allowing for the consolidation of similar products and the flexible definition of product offerings.References:Salesforce Communication Cloud documentation on Enterprise Product Catalog (EPC) management.

NEW QUESTION # 19
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