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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 2: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 3: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Topic 4: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 5: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 6: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available
B. Start/Stop
C. Time Period
D. Interval
E. Duration

Answer: E

NEW QUESTION # 68
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

Answer: B

NEW QUESTION # 69
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Answer: B

NEW QUESTION # 70
Which two keyboard shortcuts can be modified?

A. Create Service Request
B. OK
C. Save and Close
D. Cancel
E. Save and Continue

Answer: A,B

NEW QUESTION # 71
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Social network
B. Sales opportunities
C. Notes
D. Contacts
E. Service requests

Answer: A,B,E

NEW QUESTION # 72
......

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