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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Testing11%- Validate and test designs
  • 1. Measure design success and adoption
  • 2. Gather feedback and iterate designs
  • 3. Conduct usability testing and heuristic evaluation
Topic 2: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Apply Salesforce Lightning Design System (SLDS)
  • 2. Optimize page layouts, record types, and views
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Design navigation and information architecture
Topic 3: Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Translate business needs into user-centered goals
  • 3. Identify user personas and their workflows
Topic 4: Strategy and Governance17%- Define UX strategy and governance
  • 1. Collaborate with stakeholders and teams
  • 2. Plan UX roadmap and adoption
  • 3. Establish design guidelines and standards
Topic 5: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Use SLDS components and tokens
  • 3. Adapt designs for mobile and different devices
Topic 6: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Align design with Salesforce best practices
  • 2. Design for accessibility and inclusivity
  • 3. Define problem statements and design principles

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Salesforce Certified Platform User Experience Designer Sample Questions (Q108-Q113):

NEW QUESTION # 108
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?

Answer: C

Explanation:
The uploaded study guide identifies C. Voice and tone planning as essential alongside the technical planning for an Einstein Bot.
A conversational interface is experienced largely through language. Even when the bot's technical logic correctly resolves common issues, the way it communicates influences whether the interaction feels coherent, understandable, and aligned with the organization.
The study guide therefore emphasizes planning the bot's voice and tone rather than treating conversation content as an incidental implementation detail. Voice establishes a consistent personality, while tone determines how that personality is expressed in particular situations. That distinction is also reflected elsewhere in the UX Designer material.
Option A, user-interface planning, may matter in a broader implementation, but it is not the additional element selected by the answer key.
Option B, training and support planning, concerns operational preparation rather than the bot's direct customer-facing communication style.
The core UX lesson is that conversational experiences require both functional logic and deliberate communication design. Customer satisfaction depends not only on whether the bot resolves the issue but also on whether its responses feel clear, appropriate, and consistent.
Study Guide reference/topics: Einstein Bot, voice and tone, conversational UX, customer satisfaction, UX Fundamentals.


NEW QUESTION # 109
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?

Answer: A

Explanation:
The uploaded study guide identifies C. Work together on setting up UX indicators as the correct response.
The problem is fundamentally one of alignment: developers do not yet see the value produced by the proposed design changes. Establishing UX indicators collaboratively creates measurable criteria that both design and development teams can use to evaluate whether the changes improve the experience.
The emphasis on working together is important. Rather than asking developers to accept a design argument based purely on the designer's authority, both groups agree on evidence that can demonstrate improvement.
Option A relies on research notes from previous projects. Those findings may not directly correspond to the current problem, users, or implementation context.
Option B attempts to resolve resistance hierarchically by persuading a development lead and relying on that person to convince the rest of the team. That may secure compliance, but it does not create shared understanding of the UX objective.
The study-guide answer therefore favors a measurable and collaborative approach. UX indicators can turn subjective disagreement into a discussion around observable outcomes, helping multidisciplinary teams evaluate whether the design actually produces the intended improvement.
Study Guide reference/topics: UX indicators, design-development collaboration, measuring UX, stakeholder alignment, UX Fundamentals.


NEW QUESTION # 110
A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?

Answer: B

Explanation:
The correct answer is B. Design Tokens, exactly as identified in the uploaded study guide. Design tokens are named entities that represent design decisions such as colors, spacing, typography, sizing, borders, and other visual properties. Instead of hard-coding a value such as a hexadecimal color or a fixed pixel spacing repeatedly throughout an application, designers and developers reference a standardized token. This produces two major UX and implementation advantages: consistency and scalability. If the design system later changes a brand color or spacing rule, the underlying token can be updated centrally instead of requiring manual changes throughout every component. Option A, Utility Classes, applies predefined styling behaviors to markup, but it does not represent the underlying system of named design attributes described in the question.
Option C, Design Patterns, describes reusable approaches for solving recurring interface or interaction problems; patterns are not the named values used to represent foundational design properties. For Salesforce UX work, design tokens support the broader SLDS goal of maintaining visual consistency across components and experiences. They also reduce implementation drift between what designers specify and what developers build. The key examination distinction is: tokens represent reusable design values; patterns represent reusable design solutions.
Study Guide reference/topics: Design Tokens, SLDS, scalability, consistency, reusable design attributes.


NEW QUESTION # 111
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

Answer: A,B,D

Explanation:
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]


NEW QUESTION # 112
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used

Answer: C

Explanation:
Card sorting is a UX research method where participants group ideas or information into different categories, based on what feels natural to them. Card sorting is ideal for the early stages of a website project, when the UX designer needs to understand how users organize and label content. Card sorting can help the UX designer to suggest a suitable architecture for the internal community, based on the employees' mental model and expectations. Card sorting can also reveal any gaps or overlaps in the content, and provide insights for naming the categories and subcategories.Card Sorting / Tree Testing | Bentley University,Tree Testing vs. Card Sorting: Which is Right for You? | Maze


NEW QUESTION # 113
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