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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration caters for error handling and monitoring
D. Integration monitoring needs to be centralized
E. Integration value mapping needs to be maintained

Answer: B,C,E

NEW QUESTION # 24
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By supporting edge computing scenarios
C. By generating engaging content for banners, social media posts, and blog posts
D. By automatically generating and managing product attributes from existing descriptions
E. By providing visual search options to transform the shopping experience for customers

Answer: C,D,E

NEW QUESTION # 25
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Create quotation versions
C. Generate product recommendations
D. Route sales orders

Answer: A,C

NEW QUESTION # 26
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Case Management
C. Forecasting and Pipeline Management
D. Agent Desktop
E. Guided Selling

Answer: A,C,E

NEW QUESTION # 27
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides permanent transparent and personalized data related to maintenance plants.
C. It enables processing of accounting data.
D. It provides permanent awareness of customer expectations.
E. It provides seamless connectivity to teams with the correct information at the right time.

Answer: A,D,E

NEW QUESTION # 28
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