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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Topic 1: Manage Products with Agility	- Stakeholder engagement and customer focus - Product Backlog management and refinement - Value delivery and product strategy alignment
Topic 2: Develop Individuals and Teams	- Leadership styles and adaptive behaviors - Self-managing and cross-functional teams - Facilitation, coaching, and servant leadership
Topic 3: Develop and Deliver Products Professionally	- Incremental delivery and continuous improvement - Technical risk and quality management
Topic 4: Grow Agile Organizations	- Scaling and agility beyond the team - Organizational design and culture
Topic 5: Understand and Apply the Scrum Framework	- Scrum Artifacts: transparency and definition of 'Done' - Scrum Events: purpose, flow, and effective execution - Empiricism and Scrum Values - Scrum Team structure and accountabilities

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q125-Q130):

NEW QUESTION # 125
Every Development Team should have the competencies and skills needed to deliver a Done Increment in a Sprint.

A. False
B. True

Answer: B

Explanation:
Development Teams are self-organized and cross-functional.

NEW QUESTION # 126
Five new Scrum Teams have been created to build one product. A few of the Developers ask the Scrum Master who will coordinate the work between the different Scrum Teams. What should the Scrum Master do?
(choose the best answer)

A. Advise the teams to reduce interdependence by working in separate branches and organizing a specific Sprint every four development Sprints to manage integration.
B. Teach them that it is their responsibility to form Scrum Teams with the skills and knowledge to create an Increment by the end of every Sprint.
C. Collect the Sprint tasks from the teams at the end of their Sprint Planning and merge that into a consolidated plan for the entire Sprint.
D. Teach the Product Owner to work with the lead developers on ordering Product Backlog in a way to avoid too much technical and development overlap during a Sprint.
E. Visit the five Scrum Teams each day to facilitate alignment and synchronization of their Sprint Backlogs.

Answer: B

Explanation:
Explanation
The Scrum Master should do this because it is the most effective way to ensure that the Scrum Teams are self-organizing, cross-functional, and collaborative. The Scrum Master can help the Scrum Teams to understand the benefits of working together as one integrated team, rather than as separate component teams.
The Scrum Master can also facilitate the communication and coordination among the Scrum Teams, and support them in resolving any dependencies or conflicts that may arise.
References:
Scrum Guide 2020, page 7: "Scrum Teams are cross-functional, meaning the members have all the skills necessary to create value in each Sprint." Scrum Guide 2020, page 7: "Scrum Teams are self-managing, meaning they internally decide who does what, when, and how." Nexus Guide 2020, page 5: "When multiple Scrum Teams are working together on the same product, there are additional complexities that arise. These complexities can be reduced by having the teams adhere to a common definition of "Done" and a single Product Backlog."

NEW QUESTION # 127
The Developers are waiting for an external supplier to deliver a specific product component that they need to integrate and use. Without that component there will not be enough work in the next Sprint to occupy the full team. They ask their Product Owner to re-order the Product Backlog. The Product Owner asks the Scrum Master for help. What would be good advice for the Product Owner?
(choose the best answer)

A. Tell the Product Owner that the Product Backlog needs to be re-ordered to maximize utilization of the Developers. It is important to keep productivity high through proper use of the capacity available
B. Tell the Product Owner to remove all work involving the external component from the Product Backlog and create a new backlog for it. The work can then be planned in one or more separate Sprints as soon as the component is available.
C. Tell the Product Owner that his primary concern is the flow of value reflected in the ordering of the Product Backlog. Timeline of the flow might be influenced by such dependencies and require some level of Product Backlog re-ordering

Answer: C

Explanation:
Explanation
The Product Owner is responsible for maximizing the value of the product resulting from the work of the Scrum Team1. One of the ways to do this is to order the Product Backlog in a way that reflects the flow of value to the stakeholders and customers2. The Product Owner can use various factors to order the Product Backlog, such as value, risk, dependencies, learning opportunities, and feedback loops3.
However, sometimes the Product Owner may face challenges or constraints that affect the ordering of the Product Backlog, such as external dependencies, market changes, technical issues, or stakeholder requests4. In such cases, the Product Owner needs to balance between delivering value and managing risks. The Product Owner may need to adjust the Product Backlog ordering to account for these factors, but not at the expense of compromising the value delivery5.
In this scenario, the Developers are waiting for an external supplier to deliver a specific product component that they need to integrate and use. Without that component there will not be enough work in the next Sprint to occupy the full team. They ask their Product Owner to re-order the Product Backlog. The Product Owner asks the Scrum Master for help. A good advice for the Product Owner would be to tell them that their primary concern is the flow of value reflected in the ordering of the Product Backlog. Timeline of the flow might be influenced by such dependencies and require some level of Product Backlog re-ordering.
This advice would help the Product Owner to focus on delivering value while also considering the impact of the external dependency. The Product Owner could work with the Developers and stakeholders to identify and prioritize other valuable work that can be done in the next Sprint without relying on the external component.
The Product Owner could also communicate with the external supplier and try to minimize or eliminate the dependency as much as possible.
The other options are not good advice for the Product Owner. Telling them that they need to re-order the Product Backlog to maximize utilization of the Developers would imply that keeping productivity high is more important than delivering value. This would go against the Scrum values of focus and respect. Telling them to remove all work involving the external component from the Product Backlog and create a new backlog for it would imply that they are ignoring or avoiding the dependency rather than managing it. This would go against the Scrum values of courage and openness.
References:
The Scrum Guide 2020, section "The Product Owner"
What is a Product Backlog? | Scrum.org, section "Ordering"
Product Backlog Ordering - Zen Ex Machina, section "Ordering by Value"
Product Backlog Ordering - Zen Ex Machina, section "Ordering by Risk"
Ordered Not Prioritized | Scrum.org, section "Ordering by Dependencies"
[The Scrum Values | Scrum.org], section "The Scrum Values"

NEW QUESTION # 128
A Scrum Team has requested a hardening Sprint to integrate the work produced in previous Sprints and test before releasing.
What three scenarios has likely occurred? (Choose three.)

A. Hardening Sprints are supported by the Scrum framework so this is acceptable.
B. Scrum has been customized in a suitable manner to make the previous work releasable.
C. The Development Team is having difficulties with the ability to regularly release during a Sprint.
D. The team's Definition of Done is weak or incomplete causing a build up of technical debt.
E. The team's Definition of Done is not being adhered to during every Sprint.

Answer: C,D,E

Explanation:
At the end of a Sprint, the new Increment must be 'Done', which means it must be in useable condition and meet the Scrum Team's Definition of Done.

NEW QUESTION # 129
A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?
(choose the best answer)

A. Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done.
Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.
B. Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
C. End the discussion. Make the call whether the work is or is not part of the Definition of Done. Identify who is involved in the conflict and decide on their further presence on the Scrum Team.
D. Take the people involved aside. Ask them to resolve the situation outside of the Scrum Team, if required through their managers. The goal is to maintain stability in the team.

Answer: A

Explanation:
Explanation
The best action for the Scrum Master to take in this situation is to conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. This is because the Scrum Master is a servant-leader, a facilitator, and a coach to the team, who should have the skills to help resolve conflicts if called upon by the team1. The Scrum Master can employ various strategies to effectively resolve conflicts within the Scrum Team, such as promoting open communication, facilitating active listening, mediating disagreements, and fostering collaboration2. The Scrum Master can also remind the team members that conflicting ideas are natural and can be beneficial for innovation and learning, but making it personal does not help and violates the Scrum values of respect and openness3. The Scrum Master can guide the team to create a clear and shared Definition of Done that reflects their quality standards and expectations for the product4.
The other options are not the best actions for the Scrum Master to take, because they either undermine the self-organization and autonomy of the team, escalate the conflict, or avoid addressing the root cause of the problem.

NEW QUESTION # 130
......

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