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| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities |
| OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript |
| FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
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NEW QUESTION # 134
Which two actions can be performed using a DataRaptor Transform? Choose 2 answers
Answer: C,D
Explanation:
DataRaptor Transform is used to reshape and reformat data (e.g., renaming fields, restructuring JSON) and can apply formulas for derived values. It does not perform DML operations (that's DataRaptor Load) or send emails (that requires Apex or Flow).
NEW QUESTION # 135
A consultant is asked to build a solution where a customer service agent can view an account's full case history, active subscriptions, and quickly launch a "Renew Subscription" process from one screen. What combination of OmniStudio tools best fits this requirement?
Answer: D
Explanation:
This is the classic FlexCard + OmniScript pairing: FlexCard displays the 360?summary (cases, subscriptions) and includes an Action element that launches the OmniScript to guide the agent through the renewal process.
NEW QUESTION # 136
A public sector agency wants to digitize a paper-based permit application. The process requires a citizen to step through several screens of questions, upload a PDF document, and sign the application digitally. Which OmniStudio tool serves this specific use case?
Answer: B
Explanation:
OmniScript is the correct tool because the requirement is a guided, step-by-step digital interaction. The citizen must move through several screens, answer questions, upload supporting documentation, and complete an application process. Calculation Matrices are for rules-based calculations, not user-facing permit forms. Integration Procedures handle server-side orchestration and integrations, but they do not provide the guided UI experience. FlexCards are used to display contextual information and actions, not to run a multi-screen application journey.
Salesforce specifically positions OmniScripts as guided processes for customers, partners, and internal users, and Salesforce Public Sector documentation describes OmniScripts as tools for dynamic application forms for licenses, permits, programs, and services. Salesforce also supports file upload elements within OmniScripts.
NEW QUESTION # 137
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360ยฐ view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
Answer: B,D,E
Explanation:
FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:
* Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.
* Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the company's color scheme and fonts. They can help the users to have a consistent and branded user interface.
* Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way.
The features that the consultant should not recommend are:
* Menu Elements: These are elements that can display a list of options or submenus on the FlexCard.
They are not suitable for this scenario because they do not provide access to processes or actions, but only to other FlexCards or pages.
* Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company's color scheme and fonts, and it may require additional customization.
NEW QUESTION # 138
A consultant needs to give business users (non-developers) the ability to update pricing logic in a Calculation Matrix without deploying code. What OmniStudio capability supports this?
Answer: A
Explanation:
Calculation Matrices support easy maintenance through the Salesforce UI, including uploading updated values via CSV, enabling business users/admins to adjust rate tables or lookup values without code changes or deployments.
NEW QUESTION # 139
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