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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools
Topic 2: Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration
Topic 3: Mobile SAP Field Service Management Application11% - 20%- Features and capabilities of mobile app
- Accept, execute, and close service calls
Topic 4: Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM
Topic 5: Customer Self-Service<8%- Service request creation and execution
- Self-service portal and process flow
Topic 6: Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Topic 7: Smartforms8% - 12%- Features and use cases of Smartforms
- Create and manage Smartform templates
Topic 8: Integrations<8%- End-to-end integration scenarios
- Integration with SAP and third-party systems
Topic 9: Crowd Workforce<8%- Manage crowd workforce assignments
- Concept and benefits of Crowd Service

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SAP Certified - SAP Field Service Management Sample Questions (Q18-Q23):

NEW QUESTION # 18
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.

Answer: A


NEW QUESTION # 19
What information is contained in the QR code?
Choose the correct answer.

Answer: C


NEW QUESTION # 20
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

Answer: A


NEW QUESTION # 21
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.

Answer: B


NEW QUESTION # 22
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.

Answer: B


NEW QUESTION # 23
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