Free PDF ITILFNDv5 - ITIL Foundation (Version 5) High Hit-Rate Test Collection

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
ITIL Management Practices	- General Management Practices Overview - Technical Management Practices Overview - Service Management Practices Overview
The Four Dimensions of Service Management	- Organizations and People - Partners and Suppliers - Information and Technology - Value Streams and Processes
ITIL Service Value System (SVS)	- Continual Improvement - Guiding Principles - Service Value Chain - Governance
Key Concepts of Service Management	- Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers

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Free PDF Quiz Peoplecert - ITILFNDv5 - High Pass-Rate Test ITIL Foundation (Version 5) Collection

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q97-Q102):

NEW QUESTION # 97
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A. Event
B. Change
C. Problem
D. Known error

Answer: C

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

NEW QUESTION # 98
Which of the following terms BEST describes a change?

A. Any component that needs to be managed in order to deliver an IT service
B. An unplanned interruption to a service or reduction in the quality of a service
C. The addition, modification or removal of anything that could have an effect on product and service
D. An underlying cause of one or more incidents

Answer: C

Explanation:
A change is defined as the addition, modification, or removal of anything that could have an effect on products and services, reflecting its potential impact on how services are delivered or supported.

NEW QUESTION # 99
Which of the following describes a sponsor within a consumer organization?

A. A person or group that authorizes a change
B. The role that authorizes the budget for service consumption
C. The role that defines the requirements for a service
D. A person or group that has its own functions and authorities

Answer: B

Explanation:
A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.

NEW QUESTION # 100
An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A. Avoid applying risk management when reusing existing processes
B. Identify who the consumer is and why they use the service
C. Select the right message and method to communicate with stakeholders
D. Involve people who have little or no prior knowledge of the service

Answer: B

Explanation:
The principle 'Start where you are' emphasizes assessing the current state before making changes. Identifying who the consumer is and why they use the service helps the organization understand existing value, performance, and context, enabling informed decisions based on real conditions rather than assumptions.

NEW QUESTION # 101
Which will help solve incidents more quickly?

A. Escalating all incidents to support teams
B. Detailed procedural steps for incident investigation
C. Target resolution times
D. Collaboration between teams

Answer: D

NEW QUESTION # 102
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