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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	70%
Exam Price:	$200 USD
Certificate Validity Period:	SAP certification stays valid for the current solution release
Exam Duration:	60 minutes
Real Exam Qty:	30
Exam Format:	Multiple Choice, Multiple Response, Scenario-Based
Available Languages:	English
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Build can be used to create custom apps.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: A,B,C

NEW QUESTION # 12
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Case processing with registered products
C. Management for intercompany sales processes
D. Product catalog

Answer: D

NEW QUESTION # 13
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Customer Data Cloud
B. SAP Workzone
C. SAP Business Al
D. SAP Datasphere

Answer: D

NEW QUESTION # 14
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing industry expertise
B. Providing expertise in purchase processes
C. Offering scalability and flexibility
D. Including integration capabilities

Answer: A,C,D

NEW QUESTION # 15
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. SAP Customer Data Platform
D. Enterprise Consent and Preference Management

Answer: C

NEW QUESTION # 16
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