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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Marketing Applications | 10% | - Lead and opportunity management - Campaigns and products - Forecasts and sales processes |
| Topic 2: Configuration and Setup | 15% | - User management and security - Company and org settings - Profile and permission sets - Sharing model and access controls |
| Topic 3: Data and Analytics Management | 17% | - Data security and quality - Data validation and deduplication - Reports and dashboards - Data import/export tools |
| Topic 4: Workflow/Process Automation | 15% | - Approval processes - Automation best practices - Salesforce Flow |
| Topic 5: Service and Support Applications | 10% | - Knowledge and support tools - Entitlements and service contracts - Case management |
| Topic 6: Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Fields, relationships, and schema - Lightning App Builder and page layouts - Lightning record pages and components |
| Topic 7: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 8: Productivity and Collaboration | 10% | - Chatter configuration - Activities, tasks, and events - Email and calendar integration |
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NEW QUESTION # 214
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?
Answer: A
Explanation:
Explanation
Permission sets are used to grant additional permissions and access settings to individual users without changing their profiles or requiring a new profile to be created. You can use permission sets to extend users' functional access without changing their existing profiles. To meet the request of giving comprehensive edit access on Campaigns to a few marketing users who have read-only access by default, you need to create a permission set with edit access on Campaigns and assign it to those users.
References:https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
NEW QUESTION # 215
Ursa Major Solar offers amazing experiencesfor all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
Answer: B
Explanation:
Explanation
Chatter broadcast group is a type of group that should be created to meet this request. Chatter broadcast group is a group where only group owners and managers can create posts, but anyone can comment on posts. This can be useful for sharing important updates or announcements with a large audience without cluttering the feed with other posts.
References:https://help.salesforce.com/s/articleView?id=sf.collab_groups_create.htm&type=5
NEW QUESTION # 216
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
Answer: A,B
Explanation:
Explanation
Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between columns.
References: https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_overview.htm&type=5
NEW QUESTION # 217
Northern Trail Outfitters has a custom quick action on Accountthat creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
Answer: C
Explanation:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References:
https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5https://help.salesforce.com/s/articleV
NEW QUESTION # 218
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers
Answer: C,D
Explanation:
Explanation
Field update and email alert are two types of automated actions that can be added as part of the approval process. Field update allows you to change the value of a field on a record when it is submitted, approved, rejected, or recalled. Email alert allows you to send an email to one or more recipients when a record is submitted, approved, rejected, or recalled.
References: https://help.salesforce.com/s/articleView?id=sf.approvals_automated_actions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_actions.htm&type=5
NEW QUESTION # 219
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