Peoplecert Pass ITIL-4-CDS Guide: ITIL 4 Specialist: Create, Deliver and Support - VerifiedDumps Download Demo Free

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
ITSM Practices in Create, Deliver and Support- Service Desk
  • 1. User support and communication channels
    - Service Level Management
    • 1. SLAs and service expectations
      - Change Enablement
      • 1. Change control and risk assessment
        - Problem Management
        • 1. Root cause analysis and prevention
          - Incident Management
          • 1. Incident lifecycle and resolution
            Organizational Structure and Service Value System- ITIL Service Value System (SVS)
            • 1. Governance and value co-creation concepts
              • 2. Guiding principles application
                - Service value chain integration
                • 1. Design and transition considerations
                  • 2. Plan, improve, engage activities
                    Team Collaboration and Shift-Left Approach- Shift-left principles
                    • 1. Knowledge management empowerment
                      • 2. Early resolution of incidents
                        - Collaborative practices
                        • 1. Agile and DevOps integration
                          • 2. Cross-functional teamwork
                            Value Streams and Service Delivery- Workflow optimization
                            • 1. Eliminating waste in processes
                              • 2. Lean principles in service delivery
                                - Value stream mapping
                                • 1. Design-to-transition value streams
                                  • 2. Incident-to-resolution value streams
                                    Service Performance and Measurement- Metrics and KPIs
                                    • 1. Service level metrics
                                      • 2. Performance indicators alignment
                                        - Continual improvement
                                        • 1. Improvement models and practices
                                          • 2. Feedback loops and reporting

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                                            ITIL-4-CDS Latest Test Questions & ITIL-4-CDS New Dumps Files

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q19-Q24):

                                            NEW QUESTION # 19
                                            During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

                                            Answer: D

                                            Explanation:
                                            The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals for any environment update, Change Enablement prevents unauthorized manual tweaks, ensures every change is traceable, and locks test environments into exact production-equivalent states.


                                            NEW QUESTION # 20
                                            Which is a reason why an organization should create competency profiles for each role?

                                            Answer: C


                                            NEW QUESTION # 21
                                            A service has been in use for a number of years, and is not being developed or updated.
                                            Customers are not happy because they think that the applications that support the service are missing important functionality.
                                            Which practice is most likely to identify this issue and initiate improvement actions?

                                            Answer: C


                                            NEW QUESTION # 22
                                            An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

                                            Answer: C


                                            NEW QUESTION # 23
                                            An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

                                            Answer: D


                                            NEW QUESTION # 24
                                            ......

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