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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 12% | - Identify requirements and define solution scope - Determine compliance and regulatory considerations - Analyze business processes and system architecture |
| Topic 2: Define and Design | 42% | - Data migration and integration strategy - Security and access design
|
| Topic 3: Delivery and Configuration | 46% | - Reporting, dashboards, and analytics - Initial setup and package installation - Automation and workflows
|
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NEW QUESTION # 46
The Compliant Data Sharing (CDS) feature lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies. Which three things should be considered when implementing CDS in Agentforce Financial Services?
Answer: A,B,D
Explanation:
Compliant Data Sharing supplements Salesforce ' s standard record-sharing architecture with participant- based access. Record owners can add participants and assign Participant Roles that determine whether those users receive read-only or read/write access. Salesforce also permits non-owner participants who have Edit access through CDS to manage participants, giving them sharing capabilities comparable to the record owner.
Users above the owner can separately retain access through role hierarchy where hierarchy access applies.
Salesforce also imposes a lifecycle dependency between object enablement and Participant Roles. If Compliant Data Sharing must be disabled for a supported object, the participant roles associated with that object must first be removed.
CDS is not limited exclusively to Financial Services objects plus Account and Opportunity. Current Salesforce implementations support additional standard and custom objects and use CDS across multiple Salesforce industry solutions.
For Organization-Wide Defaults, supported objects can use Private or Public Read Only for CDS to provide meaningful incremental access. Public Read/Write makes CDS ineffective because all users already have record access. Therefore, the assertion that OWD must always be Private is too restrictive under the current implementation.
NEW QUESTION # 47
Which two statements are true about Group Membership in Financial Services Cloud?
Answer: B,C
Explanation:
Group Membership is a construct in Financial Services Cloud that allows you to define the relationship between a group and its members. You can use Group Membership to specify the following information:
The role of the member within the group, such as Owner, Beneficiary, Trustee, etc.
Whether the group is the primary group for the member, which affects how financial data is rolled up and displayed. Verified References: : Salesforce Financial Services Cloud User Guide, page 38.
NEW QUESTION # 48
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account, Account-Contact, and Contact-Contact Relationships?
Answer: A,C,D
Explanation:
Agentforce Financial Services provides several specialized components for understanding and maintaining complex customer relationships. The relevant options here are Actionable Relationship Center, Relationship Map, and Group Members.
Actionable Relationship Center renders an interactive relationship hierarchy for accounts and contacts and combines multiple Financial Services relationship types in a single visual experience. It can work with Account-Account Relationship, Account-Contact Relationship, Contact-Contact Relationship, and reciprocal- role information.
The Relationship Map provides a visual representation of relationships involving Accounts, Contacts, and individuals. It helps users navigate interconnected customer relationships and understand how people, households, and organizations relate to one another.
The Group Members component displays the members of a relationship group and their associated information. Financial Services provides group-member experiences that enable users to work with household or group membership and related customer information.
The Family Members component is not one of the standard Financial Services relationship-management components represented in this architecture. The Life Events component serves a different purpose: it presents significant events and business milestones so advisors can identify changes in customer circumstances and take timely action.
Therefore, the relationship-oriented Financial Services components are Actionable Relationship Center, Relationship Map, and Group Members.
NEW QUESTION # 49
A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor. What assignment logic should the Admin use when configuring this template task?
Answer: D
Explanation:
To assign a task to the next available Advisor, the Admin should use Queues as the assignment logic when configuringthe template task. Queues are collections of records that can be assigned to multiple users who share workloads and responsibilities. By using Queues, the Admin can ensure that any Advisor who is part of the Queue can pick up the task when they are available.
NEW QUESTION # 50
Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?
Answer: B,D,E
Explanation:
The following out of the box capabilities come with Financial Services Cloud Lead & Referral Management:
Referral Conversion: This capability allows you toconvert a referral to an opportunity, a contact, or an account. You can use this capability to track the progress and outcome of a referral and measure its impact on your business.
Assigning a Referral: This capability allows you to assign a referral to another user, queue, or line of business.
You can use this capability to route a referral to the appropriate person or team who can best meet the customer's need or interest.
Accepting a Referral: This capability allows you to accept a referral that is assigned to you or your queue.
You can use this capability to acknowledge that you have received a referral and are ready to work on it.
Verified References: : Salesforce Help Article 1 : Salesforce Help Article 3 : Salesforce Help Article 5
NEW QUESTION # 51
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