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| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
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NEW QUESTION # 92
Your client is about to start the migration to Slack. Which strategy is most effective for communicating this change to their employees?
Answer: B
Explanation:
A series of informational meetings and Q&A sessions offer employees the opportunity to learn about Slack, understand the migration process, and have their concerns addressed.
Supplementing these with email updates ensures ongoing communication and reinforces key messages, leading to a more informed and smoother transition.
NEW QUESTION # 93
Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?
Answer: A
Explanation:
The best recommendation is B . For daily Agile syncs in a remote environment, Slack should reduce repetitive manual coordination and move routine updates into the channel where the team already collaborates. A Workflow Builder template can automatically prompt team members to provide updates at the right time, standardize the format of responses, and keep progress visible to the whole team. This is more scalable and more productive than relying on a manager to ask for updates manually. Option A is directionally useful, but it lacks automation and consistency. Option C may be useful if the team already has a project-management tool that should be integrated, but the question asks for a Slack feature that improves the sync process itself.
Option D keeps the team in a synchronous meeting pattern and does not solve the productivity problem as effectively as automated asynchronous updates. Workflow Builder is the strongest Slack-native answer because it supports repeatable, channel-based Agile communication.
Reference topic: Channel Strategy - Agile standups, Workflow Builder, asynchronous updates, project channels, and remote team productivity.
NEW QUESTION # 94
You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?
Answer: D
Explanation:
The activity that would not be included is Grid design . The client is on a Slack Business+ plan, not Enterprise Grid. Grid design applies when designing an Enterprise organization that may contain multiple workspaces, workspace access levels, multi-workspace channels, and centralized org-level administration. A Business+ engagement can still require discovery, governance recommendations, and channel strategy because the customer has more than 200 employees, works with external partners, and wants organized collaboration. However, it does not require an Enterprise Grid architecture unless the client is moving to an Enterprise plan. Option A is required because the consultant still needs to understand business goals, user groups, external collaboration, and pain points. Option B is still relevant because policies and admin responsibilities matter on Business+. Option D is central because channel naming, channel purpose, external collaboration, and social/community channels are directly tied to the client's vision. Slack's Enterprise documentation distinguishes Enterprise organization capabilities such as multiple workspaces and multi- workspace channels from standard workspace administration.
Reference topic: Grid Design - plan eligibility, Enterprise Grid architecture, and when grid design is in scope.
NEW QUESTION # 95
Which type of data does Slack integrate with in Salesforce to trigger automation workflows?
Answer: A
Explanation:
Slack integrations typically trigger workflows based on changes to standard Salesforce objects, such as Leads, Opportunities, and Cases, ensuring that teams are notified about important updates.
NEW QUESTION # 96
A tech startup is reorganizing its Slack workspace for better team collaboration. They are considering how to name their channels effectively. What approach should they take for channel naming to enhance workspace organization?
Answer: B
Explanation:
Using a consistent naming convention based on project names or functional areas helps team members quickly identify the relevant channels for their work, thereby enhancing efficiency and organization in the workspace.
NEW QUESTION # 97
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