820-605 Prüfungsfragen Prüfungsvorbereitungen, 820-605 Fragen und Antworten, Cisco Customer Success Manager

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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Lifecycle Management and Value Realization	20%	- Engagement models and touchpoints across the lifecycle - Usage data analysis and insight generation - Health score assessment and risk management - Demonstrating value and ROI to customers
Success Plan Creation and Development	25%	- Customer discovery and requirement analysis - Defining measurable business outcomes and success criteria - Aligning solutions with customer goals - Building comprehensive success plans
Renewal and Expansion Opportunities	15%	- Driving successful renewals and contract extensions - Building long-term customer loyalty and advocacy - Identifying expansion and cross-sell/upsell opportunities
Adoption Barrier Identification and Management	25%	- Strategies to remove or mitigate adoption obstacles - Monitoring and reporting adoption progress - Identifying technical, operational, and organizational barriers - Implementing adoption acceleration frameworks
Customer Success Industry and Framework	15%	- Cisco customer success methodology - Core concepts and value of customer success - Roles and responsibilities of a Customer Success Manager

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820-605 Vorbereitung & 820-605 Deutsche Prüfungsfragen

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Cisco Customer Success Manager 820-605 Prüfungsfragen mit Lösungen (Q132-Q137):

132. Frage
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Run analysis on all the license types used by the customer on all platforms
B. Provide trending information on license types B and D and share with all stakeholders
C. Share the report with the customer point of contact for license types B and D and determine causes
D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Antwort: A

133. Frage
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A. Review and update the success plan for ongoing activities.
B. No action is necessary as long as the health index is green.
C. Observe the online image of the customer.
D. Join the sales and marketing strategy meetings.
E. Manage the service issues and escalations.

Antwort: B,D

134. Frage
Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A. The customer's usage is too low to correctly measure the chance of their retention
B. The customer's usage has seen a recent decline and the chance of them churning will be higher
C. The customer has increased usage, which shows a strong indicator of renewal
D. The customer has a high probability to renew and will include an expanded opportunity

Antwort: B

Begründung:
The graph indicates that while the number of licenses purchased by the customer has remained constant, the number of active users has significantly declined after a peak in June. This suggests that the customer's engagement with the product is decreasing, which could lead to a higher risk of churn as the value perceived from the product diminishes. References: Customer engagement and retention strategies often highlight the importance of monitoring active usage as a key indicator of customer satisfaction and likelihood of renewal.

135. Frage
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A. Have the CSM define how value should be measured at the end of the contract period.
B. Have the CIO define a clear IT strategy and implement the suggestions immediately.
C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
D. Adopt a lifecycle approach with a proactive review of service performance against KPIs.

Antwort: D

136. Frage
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )

A. agreement of key stakeholders
B. scheduling of Quarterly Success Review
C. review of product roadmap
D. completion of customer training
E. confirmation of customer business outcomes

Antwort: A,D

137. Frage
......

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