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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL practices in high-velocity environments- Service management practices
  • 1. Change enablement
    • 2. Deployment management
      • 3. Incident management
        Topic 2: High-velocity IT practices and techniques- Resilient and secure systems
        • 1. Security by design
          • 2. Risk management
            - Automation and advanced technology
            • 1. Cloud computing and automation
              • 2. AI and machine learning support
                Topic 3: Digital Product Lifecycle- Release and operations
                • 1. Continuous delivery and deployment
                  • 2. Resilient operations
                    - Design and development
                    • 1. DevOps integration
                      • 2. Agile and Lean delivery practices
                        Topic 4: High-velocity IT Concepts- ITIL guiding principles in high-velocity environments
                        • 1. Focus on value
                          • 2. Progress iteratively with feedback
                            • 3. Start where you are
                              - High-velocity nature of digital enterprises
                              • 1. Digital transformation drivers
                                • 2. Digital organization characteristics

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q30-Q35):

                                  NEW QUESTION # 30
                                  An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
                                  Which is BEST example of an experience metric that can be included in the SLA?

                                  Answer:

                                  Explanation:
                                  Customer satisfaction with the helpline


                                  NEW QUESTION # 31
                                  Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

                                  Answer:

                                  Explanation:
                                  Onboarding


                                  NEW QUESTION # 32
                                  An IT team in a large multinational organization wants to document the work they do by using value streams.
                                  What should they do FIRST?

                                  Answer: A


                                  NEW QUESTION # 33
                                  Which is an example of results-based measurement and reporting?

                                  Answer:

                                  Explanation:
                                  Measuring and reporting the customer satisfaction with closed incidents


                                  NEW QUESTION # 34
                                  A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
                                  1. Modify the application to automatically add the current time and date when transaction is entered
                                  2. Establish a communication plan to remind users of the importance of time and date on transactions
                                  3. Develop a goals cascade so all staff know their role in achieving company goals
                                  4. Create a report showing non-compliant records and take action to correct

                                  Answer: C


                                  NEW QUESTION # 35
                                  ......

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