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| Section | Objectives |
|---|---|
| CMDB (Configuration Management Database) | - Identification and Reconciliation Engine (IRE)
|
| Data Foundations and Governance | - Data governance principles
|
| Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
| Discovery and Integration | - ServiceNow Discovery basics
|
| Common Service Data Model (CSDM) | - Service modeling and mapping
|
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NEW QUESTION # 40
An organization is updating the CMDB to include new asset types like loT devices Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filler to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes?
Answer: A,D
NEW QUESTION # 41
How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with CIs in the CMDB?
Answer: C
Explanation:
The correct answer is Data Quality Scheduled Job because CMDB data quality checks are not simply visual or manual activities. Scheduled jobs are used to execute recurring evaluations that calculate and refresh quality indicators for CI records. These jobs support CMDB health and data quality by periodically checking records against configured rules, such as stale records, missing required attributes, compliance conditions, or correctness-related metrics. CMDB Workspace is the interface where users can review and act on CMDB information, but it is not itself the mechanism that performs scheduled quality evaluation. Business rules can enforce logic during insert or update actions, but they are not the normal mechanism for recurring CMDB data quality calculation. Therefore, the Data Quality Scheduled Job is the best answer.
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NEW QUESTION # 42
What types of policies can be created within CMDB Data Manager?
(Choose two options.)
Answer: B,C
Explanation:
Retire and Archive are supported CMDB Data Manager policy types. A Retire policy manages the lifecycle transition of CIs that should no longer be considered active or operational. An Archive policy removes eligible records from active CMDB use while retaining them according to configured retention and restoration requirements.
CMDB Data Manager also supports other policy types, including Attestation, Certification, and Delete.
Together, these policies automate CI lifecycle management, validation, retention, and governed cleanup.
De-duplication is handled through duplicate-identification and remediation capabilities, such as de- duplication templates, tasks, and the Duplicate CI Remediator. It is not a CMDB Data Manager policy type.
Reconciliation is configured through the Identification and Reconciliation Engine and determines source authority and attribute update precedence; it is also not a Data Manager lifecycle policy.
Therefore, from the options provided, Retire and Archive are correct.
=========
NEW QUESTION # 43
A Configuration Manager needs to enable a CMDB Data Manager policy to remove records from a CI class while retaining the ability to restore them within a specified period.
Which policy type should the Configuration Manager create?
Answer: B
Explanation:
Archive is the correct policy type because the requirement is not permanent removal; it is controlled removal with the ability to restore records within a defined retention period. In CMDB Data Manager, archive policies support CMDB data lifecycle governance by moving eligible CI records out of active operational use while preserving them for recovery, audit, or historical review. This is different from Delete, which is used when records should be removed permanently and restoration is not the intended governance outcome. Certification is used to validate specific CI attributes, not remove records. Retire changes or manages lifecycle state but does not satisfy the specific requirement to remove records while preserving restore capability. Therefore, when the objective is to reduce active CMDB volume while retaining recoverability, the correct Data Manager policy type is Archive.
NEW QUESTION # 44
Multiple discovery sources (ServiceNow Discovery and a third-party tool) are creating duplicate Server CIs. What should you configure to prevent duplicates moving forward?
Answer: A
Explanation:
The Identification Rule determines how CIs are uniquely identified. Proper identification criteria (e.g., serial number + hostname) prevents duplicate CI creation across sources via the IRE.
NEW QUESTION # 45
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