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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: AI and Arbitration	8%	- AI-driven prioritization - Action arbitration logic - Business levers for ranking
Topic 2: Channels	10%	- Email and third-party integration - Real-time containers - Multi-channel delivery
Topic 3: Next-Best-Action Concepts	12%	- Optimize customer value in contact center - Optimize Next-Best-Action strategy - Always-on outbound essentials - One-to-one customer engagement - Customer engagement blueprint - Define starting population
Topic 4: Actions and Treatments	12%	- Manage customer actions - Present offers on web channels - Define outbound actions
Topic 5: Decision Strategies	15%	- Predictive analytics integration - Adaptive models - Design and test decision strategies
Topic 6: Contact Policy and Volume Constraints	13%	- Set volume limits - Prevent action overexposure - Control outbound exposure
Topic 7: Business Agility in 1:1 Engagement	15%	- Change management - Operational workflows - Pega GenAI for content and operations
Topic 8: Engagement Policies	15%	- Define engagement policies - Build engagement strategies - Design and manage customer journeys

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q14-Q19):

NEW QUESTION # 14
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

A. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email.
B. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments.
C. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies.
D. Create an action with a flow that contains two Send Email shapes, one for each email. Set appropriate wait times between the shapes.

Answer: C

Explanation:
The always-on outbound customer engagement paradigm relies on AI to select the best action for each customer at any given time, based on their profile, context, and behavior. You do not need to create separate segments or schedules for different offers or timings. You can configure the primary schedule to run daily and let the AI choose the best action based on engagement policies, such as contact policies, eligibility rules, suitability rules, and arbitration. The AI will also learn from the customer responses and optimize the action selection over time.

NEW QUESTION # 15
U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

A. Create two change requests in the 1:1 Operations Manager portal.
B. Create a single change request in the 1:1 Operations Manager portal.
C. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
D. Create a single change request in the Pega Customer Decision Hub portal.

Answer: A

NEW QUESTION # 16
A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.
Which approach should the team lead use to implement these strategy and scorecard modifications?

A. Submit an Update existing action request in 1:1 Operations Manager
B. Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal
C. Submit a Create new action request in 1:1 Operations Manager
D. Submit an Other request type in the Customer Decision Hub portal

Answer: D

NEW QUESTION # 17
You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:
A close-up of a list of words AI-generated content may be incorrect.

NEW QUESTION # 18
What does a dotted line from a "Group By" component to a "Filter" component mean?

A. To evaluate the "Group By" component, the "Filter" component is evaluated first.
B. A property from the "Group By" is referenced by the "Filter" component.
C. Information from the "Group By" is copied over to the "Filter" component.
D. There is a one-to-one relationship between the "Group By" and the "Filter" components.

Answer: B

Explanation:
A dotted line from a "Group By" component to a "Filter" component means that a property from the "Group By" is referenced by the "Filter" component. For example, if you group customers by age and then filter them by average spending, you need to reference a property from the "Group By" component, such as .pxSegment, in the "Filter" component. A dotted line does not indicate a one-to-one relationship, an evaluation order, or a copying of information between components

NEW QUESTION # 19
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