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| Section | Objectives |
|---|
| Topic 1: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
- 1. Webex Meetings architecture
- 2. Webex Calling deployment models
|
| Topic 2: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
- 1. Call routing between cloud and on-prem systems
- 2. PSTN gateway integration
|
| Topic 3: Edge and Expressway Deployment | - Cisco Expressway configuration
- 1. Traversal zones and security
- 2. MRA (Mobile and Remote Access)
|
| Topic 4: Security and Troubleshooting | - Secure collaboration deployment
- 1. TLS and secure signaling
- 2. Common deployment troubleshooting
|
| Topic 5: Hybrid Collaboration Services | - Hybrid services integration
- 1. Calendar and directory integration
- 2. Hybrid calling connectivity
|
>> 300-830 Exam Details <<
2026 300-830 Exam Details: Implementing Cisco Collaboration Cloud Customer Experience - Unparalleled Free PDF Quiz 300-830
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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q74-Q79):
NEW QUESTION # 74
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop.
Which system meets the requirements for WebRTC as the agent phone device?
A )

B )

C )

D )

- A. Option B
- B. Option C
- C. Option A
- D. Option D
Answer: A
Explanation:
Option B is the only system profile that aligns with the Webex Contact Center Desktop WebRTC requirements shown in the exhibit. Cisco's desktop system requirements identify supported browsers and agent device models for calling, including Webex Calling desktop/app computer audio and WebRTC handling from Agent Desktop. A practical WebRTC station must have sufficient bandwidth, a supported operating system and browser, and browser settings that do not block required desktop behavior. Option A is weak because the 384 Kbps bandwidth value is below the practical WebRTC threshold shown by the comparison choices. Option C explicitly disables JavaScript, which prevents the browser-based desktop and WebRTC interaction logic from functioning properly. Option D uses a virtual desktop infrastructure condition, which is not the straightforward supported physical workstation profile presented by the question. Option B provides Windows 11, Chrome, physical host type, adequate bandwidth, a medium security level, and disabled pop-up blocking, making it the compliant choice. Reference: Cisco Help, System requirements for Webex Contact Center Desktop; Set up voice channels for Webex Contact Center.
NEW QUESTION # 75
A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
- A. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
- B. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
- C. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
- D. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
Answer: D
Explanation:
The RONA timer must expire before the agent endpoint forwards the call to voicemail. This allows unanswered contact center calls to be requeued and offered to the next available agent, while ordinary direct calls can still follow the agent's voicemail ring behavior.
NEW QUESTION # 76
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
Answer: C
Explanation:
WebRTC as an agent phone device requires a supported desktop operating system, a supported browser such as Chrome, sufficient network bandwidth, and browser settings that allow the Contact Center desktop to function correctly. This system meets those requirements with Windows 11, Chrome, physical host usage, adequate bandwidth, and pop-ups allowed.
NEW QUESTION # 77
A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)
- A. Custom Connectors to Conversation Intelligence platforms
- B. Webex Workforce Optimization (WFO)
- C. Quality Management license
- D. Webex Connect Platform
- E. Calabrio ONE solution
Answer: B,C
Explanation:
Screen recording with call audio in Webex Contact Center is configured through Webex Workforce Optimization, and agents must have the appropriate Quality Management licensing enabled so their desktop activity and associated interaction audio can be captured for evaluation and compliance.
NEW QUESTION # 78
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs.
Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
- A. "webexAppEnabled ": true
- B. "comp": "webex-app"
- C. "webexApp": {"enabled": true}
- D. "desktopChatApp": {"webexConfigured": true}
- E. "comp": "agentx-webex"
Answer: D,E
Explanation:
The Webex App inside Agent Desktop is controlled through the desktop layout JSON, not merely by installing the Webex App separately. Cisco documentation for supervisor and desktop features points administrators to the webexConfigured setting in the Webex Contact Center desktop layout. The layout also uses the AgentX Webex component identifier to render the embedded Webex application area. That is why the two required parameter combinations are the desktopChatApp object with webexConfigured set to true and the component value agentx-webex. The value webex-app is not the documented component name for this layout object. A generic webexAppEnabled Boolean or webexApp enabled object may look plausible, but it is not the required JSON pattern in the Cisco desktop layout schema. The result is practical: if either the correct component or the webexConfigured flag is absent, the embedded Webex App will not display in Agent Desktop for agent-to-agent, supervisor, or SME collaboration. Reference: Cisco Help, Create custom desktop layout; Supervise your agents and teams.
NEW QUESTION # 79
......
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