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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Objectives
Data and Analytics
Sales and Marketing Applications
Object Manager and Lightning App Builder
Data Management
Service and Support Applications
Workflow and Process Automation
Productivity and Collaboration
Security and Access
Setup and Configuration

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Salesforce Certified Administrator Sample Questions (Q131-Q136):

NEW QUESTION # 131
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Re-open the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-assign the Case.

Answer: A,B

NEW QUESTION # 132
The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

A. Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is "Search Engine".
B. Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"
C. Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is "Search Engine".
D. Use an assignment element, one for when lead source is "Search Engine" and one for everything else.

Answer: A

Explanation:
Explanation
To require users to choose a specific search engine from a picklist when lead source is "Search Engine", and hide it otherwise, the administrator should create a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is "Search Engine". This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_conditional_visibility.ht

NEW QUESTION # 133
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

A. Validation Rules
B. Predefined Field Values
C. Dependent Picklists
D. Global Value Picklists

Answer: A

Explanation:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5

NEW QUESTION # 134
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.

A. Einstein Opportunity Scoring
B. Einstein Lead Scoring
C. Einstein Activity Capture
D. Einstein Search Personalization

Answer: A

NEW QUESTION # 135
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?

A. Accounts should have a lookup to Shipments.
B. Accounts should have a master-detail to Shipments.
C. Shipments should have a lookup to Account.
D. Shipments should have a master-detail to Accounts.

Answer: C

NEW QUESTION # 136
......

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