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| Section | Weight | Objectives |
|---|---|---|
| Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations |
| Principles of Operations Management | 15-20% | - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Input-transformation-output model |
| Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management |
| Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping |
| Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - Identifying, assessing and mitigating operational risks |
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NEW QUESTION # 23
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?
Answer: C
Explanation:
This is flexibility. P.40 details the stages of product lifecycle and the dominant performance objective. It states: introduction stage = flexibility, growth stage = speed, maturity = quality and costs, decline stage= cost. Now whether or not you agree with this completely, this is what the study guide says and is worth remembering. (I personally think cost is very important at the introductory stage, because if you don't recoup your costs and break even, you won't ever get to the maturity stage- but CIPS says flexibility is most important at this stage, so that's the correct answer for the exam).
NEW QUESTION # 24
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
Answer: D
Explanation:
This is dependability because it relates to keeping promises to customers. This is from p.37.
NEW QUESTION # 25
What is the purpose of a quality circle?
Answer: A
Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111
NEW QUESTION # 26
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
Answer: C
Explanation:
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.
NEW QUESTION # 27
Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?
Answer: B
Explanation:
Firstly the statement is true- inventory management is an important focus in Construction (p.64). Of options 1 and 2, 1 is correct. It is important materials (bricks, windows, electric cables etc) are delivered to site when they are needed and stored correctly to avoid damage. Option 2 is incorrect, although it is important, its not the MOST important aspect of construction.
NEW QUESTION # 28
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