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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to the Appian Platform | 24% | - Design the user experience (in collaboration with the development team) - Identify the purpose of each Appian object - Recognize different Appian user experiences - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Recognize role-based application security - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Describe common Appian use cases (platform capabilities) - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database |
| Topic 2: Requirements Gathering | 20% | - Translate business needs into Appian-specific requirements - Describe techniques for eliciting requirements (interviews, workshops, observation) - Identify and manage requirement dependencies and constraints - Identify key stakeholders and their roles in the requirements process - Document and validate business requirements |
| Topic 3: Appian Software Development Lifecycle (SDLC) | 22% | - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Recognize the roles and associated responsibilities of team members - Differentiate between various stages of the Appian SDLC - Evaluate the test scenario before user acceptance testing (UAT) - Identify use cases for various environments - Explain the different agile scrum ceremonies - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) |
| Topic 4: Business Process Modeling | 20% | - Identify automation opportunities from a given process - Describe the benefits of creating a future state process model with SMEs - Explain the most common gateway types in the Appian Process Modeler - Specify which nodes would or would not be used in a given scenario - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Identify common Business Process Model Notation (BPMN) elements - Illustrate the best method to clearly define user roles when creating a process model diagram |
| Topic 5: User Story Creation | 14% | - Identify the story status (e.g., Draft, Defined, Done) - Illustrate the standard user story format - Explain the different components of a story (e.g., description, acceptance criteria, dependency) - Categorize user stories and collect appropriate requirements based on categorization - Work with the Product Owner in managing product backlog |
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NEW QUESTION # 43
Consider the below use case:
A third-party system needs to push information to Appian in real-time.
The information is processed in Appian and a case ID is returned.
The third-party system displays the reference case ID on the confirmation screen.
Which integration approach is most suitable?
Answer: B
Explanation:
The most suitable integration approach for the given use case is web API-based integration (A). Web APIs allow real-time communication between the third-party system and Appian. The third-party system can send information to Appian through an HTTP request, which Appian processes, and then returns the case ID in the response. This real-time, synchronous interaction is ideal for scenarios where immediate feedback, like displaying a case ID on a confirmation screen, is required.Appian Documentation - Web APIs Note: The other options-FTP/SFTP (B), integration objects (C), and message queues (D)-are not as suitable for real-time, synchronous interactions. FTP/SFTP is typically used for batch processing, integration objects facilitate interactions within Appian, and message queues are better suited for asynchronous processing.
NEW QUESTION # 44
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
Answer: C
Explanation:
The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
Natural Language Connected System:
Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
Based on the analysis, the system can automatically assign the appropriate team to handle the case.
Why Not Other Options?:
B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
Implementation in Appian:
Create a connected system to integrate with the chosen NLP service.
Configure the NLP service to analyze the text data and return the sentiment or classification results.
Based on the results, use process models to route the ticket to the appropriate team for resolution.
References:
Appian Documentation on Connected Systems: Appian Connected Systems
Appian Community Success Guide: Appian Delivery Methodology
Third-Party NLP Services Integration: Google Cloud NLP Documentation
NEW QUESTION # 45
Which Appian component would you use to display a large amount of data in a user-friendly, interactive way?
Answer: D
NEW QUESTION # 46
A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?
Answer: A,C
NEW QUESTION # 47
The HR management team wants to aggregate data to show the number of employees across regions and to be able to drill down into the data.
Which three user story requirements should be collected to assist the development team?
Answer: A,B,E
Explanation:
Data Source (A): The first step in building any report is identifying the source of the data. Understanding where the data comes from is crucial because it affects how the data will be queried, filtered, and displayed. It also impacts performance, security, and accuracy of the data. Appian reports can pull data from various sources such as Appian databases, external databases, or even from integrations with other systems. Documenting this information allows the development team to connect the report to the correct data source, ensuring that the report reflects accurate and up-to-date information.Appian Documentation - Data Sources
Report Type (B): It is essential to define the type of report required. In this scenario, the HR management team wants an aggregate view with drill-down capabilities. The report type will determine how the data is visualized, whether it is a pie chart, bar graph, or tabular format. This user story requirement ensures that the developers design a report that meets the HR team's needs and expectations for viewing and interacting with the data.Appian Documentation - Creating Reports
Role-Based Permissions (D): Role-based permissions are critical for ensuring that users see only the data they are authorized to access. For instance, while an HR executive might have access to all regions' data, a regional manager might only see data for their specific region. Defining these permissions upfront is vital for security and compliance. The development team will use this information to implement the correct access controls in the report, which is crucial for protecting sensitive employee information.Appian Documentation - Managing User Permissions
NEW QUESTION # 48
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