Quiz ITIL - ITIL-4-Foundation–Valid Latest Braindumps

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	30%	- General management practices 1. Continual improvement 2. Supplier management 3. Relationship management 4. Information security management 5. Service level management - Service management practices 1. Incident management 2. Service request management 3. Service desk 4. Problem management 5. Service configuration management 6. Deployment management 7. Change enablement
ITIL Guiding Principles	20%	- Think and work holistically - Collaborate and promote visibility - Focus on value - Optimize and automate - Progress iteratively with feedback - Start where you are - Keep it simple and practical
ITIL Service Value System	20%	- Governance - Continual improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Overview and purpose
Four Dimensions of Service Management	15%	- Partners and suppliers - Information and technology - Value streams and processes - Organizations and people
Service Management Concepts	15%	- Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks - Products and services

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ITIL 4 Foundation Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and service level management
B. Availability management and service level management
C. Supplier management and change management
D. Supplier management and availability management

Answer: A

NEW QUESTION # 94
Which value chain activity is concerned with the availability of service components?

A. Plan
B. Obtain/build
C. Design and transition
D. Deliver and support

Answer: B

Explanation:
Explanation
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/#:~:text=The%20Obtain%2FBuild%20ac

NEW QUESTION # 95
Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A. Incident management
B. Change enablement
C. Continual improvement
D. Service request management

Answer: C

NEW QUESTION # 96
Which is an input to the service value system?

A. The system of directing and controlling an organization
B. Recommendations to help an organization in all aspects of its work
C. A model to help meet stakeholders expectations
D. A need from consumers for new or changes services

Answer: D

Explanation:
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%
20otherwise%20improve%20the%20organization.

NEW QUESTION # 97
Which BEST describes the purpose of the 'improve' value chain activity?

A. To make new and improved services and features available for use
B. To ensure a shared understanding of the vision and improvement direction for all products and services
C. To continually improve all products and services across all value chain activities
D. To organize a major improvement initiative into several smaller initiatives

Answer: C

Explanation:
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D

NEW QUESTION # 98
......

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