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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Search and recommendation usage
    • 2. Creation and lifecycle management
      Topic 2: Service Request Management- Customer interaction handling
      • 1. Omnichannel support processes
        • 2. Communication templates and notifications
          - Case and ticket handling
          • 1. Creation, routing, and assignment rules
            • 2. SLAs and escalation management
              Topic 3: Reporting and Analytics- Service analytics
              • 1. Operational reporting
                • 2. Dashboards and KPIs
                  Topic 4: Integrations and Extensions- Integration capabilities
                  • 1. REST APIs and integration flows
                    • 2. Third-party system integration
                      Topic 5: Oracle Fusion Service Overview- Core Service Architecture
                      • 1. Service request lifecycle management
                        • 2. Fusion Service data model and components
                          - Service Configuration Basics
                          • 1. Security roles and access control
                            • 2. Basic setup and administration
                              Topic 6: Field Service and Dispatch- Field service operations
                              • 1. Work order management
                                • 2. Scheduling and dispatch rules

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q73-Q78):

                                  NEW QUESTION # 73
                                  Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

                                  Answer: A,C


                                  NEW QUESTION # 74
                                  Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
                                  What are two advantages of creating a new service catalog instead of using an existing one?

                                  Answer: B,D


                                  NEW QUESTION # 75
                                  You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  Answer: B,C,D,E


                                  NEW QUESTION # 76
                                  Which three statements are true?

                                  Answer: B,C,D


                                  NEW QUESTION # 77
                                  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
                                  Which option allows the customer to address the problem, so that all users can get articles in their native language?

                                  Answer: C


                                  NEW QUESTION # 78
                                  ......

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