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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 2: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 3: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies
Topic 4: Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management - Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies
Topic 5: Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Topic 6: Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Retention policies and export 3. Data Loss Prevention (DLP) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration

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Salesforce Certified Slack Consultant Sample Questions (Q74-Q79):

NEW QUESTION # 74
When finalizing a vision statement for a client's Slack implementation, what is essential to ensure its effectiveness?

A. Focusing exclusively on the technical aspects of Slack's capabilities
B. Guaranteeing a specific percentage increase in overall productivity due to Slack implementation
C. Ensuring the vision statement aligns with the client's broader business goals and articulates clear, measurable outcomes
D. Emphasizing the importance of increasing the number of daily active users on Slack as the primary metric

Answer: C

Explanation:
A vision statement should align with the client's overall business goals and include clear, measurable outcomes. This alignment ensures that the Slack implementation is strategically focused and the success metrics are directly related to achieving specific business objectives.

NEW QUESTION # 75
For a live Slack workshop aimed at improving team collaboration, what experiential learning format should be prioritized?

A. Asking participants to take detailed notes on Slack's functionalities without any practical application
B. Solely focusing on individual learning tasks where participants work in isolation, without team interaction
C. Setting up collaborative team activities using Slack, where participants work together on tasks, fostering teamwork and practical application of Slack features
D. Providing a standard PowerPoint presentation on Slack's features with no interactive components

Answer: C

Explanation:
Collaborative team activities in a live workshop are ideal for experiential learning in Slack, especially for improving team collaboration. This format allows participants to actively use Slack's features in a team setting, applying what they learn in a practical, collaborative environment, which mirrors real-world use and enhances learning.

NEW QUESTION # 76
When consulting with a potential client about switching to Slack, what aspect of their current working methods is most critical to understand?

A. The level of technological expertise among the client's workforce
B. How their teams collaborate and communicate, including any challenges they face with their current methods
C. The specific brands of hardware and software currently in use by the client
D. The client's future financial projections and growth plans

Answer: B

Explanation:
Understanding how the client's teams currently collaborate and communicate, and identifying any challenges with these methods, is essential. This knowledge allows for a more effective recommendation on how Slack can improve their communication and collaboration, addressing specific pain points and workflow inefficiencies.

NEW QUESTION # 77
A company is integrating Slack as a new communication tool and wants to streamline the process of onboarding new team members. Which workflow in Slack would be most effective for this purpose?

A. Creating a single channel where all new members post their introductions and questions
B. Relying on manual, individual introductions and resource sharing for each new team member
C. Setting up an automated onboarding workflow that provides new members with essential resources, guidelines, and team introductions
D. Encouraging new members to independently navigate Slack to find relevant information and resources

Answer: C

Explanation:
An automated onboarding workflow in Slack streamlines the process by ensuring that all new members receive consistent information, resources, and introductions, making the onboarding process more efficient and welcoming.

NEW QUESTION # 78
You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A. Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
B. Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
C. Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
D. With Slack we will build deeper connections by using a single global collaboration platform.

Answer: D

Explanation:
The best answer is B because it captures both major discovery themes: stronger external partnerships and stronger internal culture through cross-functional collaboration. A good Slack vision statement should be concise, outcome-oriented, and aligned to the client's stated business goals. "Build deeper connections" maps directly to the client's desire to improve employee culture and external partnership strength, while "single global collaboration platform" aligns to the Enterprise Grid purchase and cross-functional operating model.
Option A is generic vendor-language and does not reflect the client's specific goals. Option C focuses heavily on external communication security and business scale, but it misses the employee culture and cross- functional collaboration requirement. Option D introduces an unsupported metric, "expedite sales cycle time by 50%," which was not stated in discovery; a consultant should not invent quantified outcomes unless the client has validated them. The correct vision statement must synthesize discovery inputs without overreaching.
Reference topic: Discovery - vision statement development, business-outcome alignment, external collaboration goals, culture goals, and Enterprise Grid value framing.

NEW QUESTION # 79
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