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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Adoption and Value Realization- Measuring business outcomes and value realization
- Driving product adoption
Customer Lifecycle Management- Onboarding and adoption phases
- Customer journey mapping
Tools and Operational Metrics- Customer success tools and platforms
- KPIs, reporting, and performance measurement
Customer Success Foundations- Customer Success principles and value outcomes
- Role of Customer Success Manager in Cisco ecosystem
Renewals and Expansion Strategy- Upsell and cross-sell strategies
- Renewal planning and lifecycle extension
Customer Health and Engagement- Customer health scoring and metrics
- Engagement strategies and retention practices

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Cisco Customer Success Manager Sample Questions (Q68-Q73):

NEW QUESTION # 68
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

Answer: D

Explanation:
The type of analytics that has telemetry showing the customer's use of the software and defines what has happened to date is descriptive analytics. Descriptive analytics focuses on summarizing past events and behaviors, providing a historical view of usage and interactions


NEW QUESTION # 69
What is the best method to measure customer consumption of technology?

Answer: B


NEW QUESTION # 70
Which Customer Success activity is critical from the supplier perspective?

Answer: D


NEW QUESTION # 71
What are two barriers of adoption in an organization? (Choose two.)

Answer: A,D


NEW QUESTION # 72
When does the customer start receiving value from the purchased product or solution?

Answer: A


NEW QUESTION # 73
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