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| Section | Objectives |
|---|---|
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
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NEW QUESTION # 33
A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; system administrator wants to move and deploy the DataPack, to achieve this.
Which tool can be used to deploy the DataPack Lightning Web Component?
Answer: A
Explanation:
To deploy a pre-built DataPack, such as a Lightning Web Component, the combination of Visual Studio Code (VSCode) and Salesforce Developer Experience (Salesforce DX) provides a powerful toolset. VSCode, as an integrated development environment, offers extensive support for Salesforce development, including Lightning Web Components. Salesforce DX enhances this with version control, continuous integration, and deployment capabilities, making it an ideal choice for deploying complex packages like DataPacks. This approach allows system administrators to manage and deploy Salesforce configurations and code with precision and control.
NEW QUESTION # 34
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
Answer: B
Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.
htm&type=5&language=en_US
NEW QUESTION # 35
An administrator at a government agency has ... and updating the action plan template However... Generated is still based on the old Action Plan template....
Answer: C
Explanation:
In Salesforce Public Sector Solutions, when changes are made to an Action Plan Template, it is crucial to ensure that the updated template is activated for it to be used in generating new action plans. If the generated action plans are still based on the old template, it is likely because the new template has not been activated.
Here's how to resolve this:
* Activate the New Action Plan Template:
* Navigate to Setup > Object Manager > Action Plan Template.
* Find and select the new template.
* Ensure that the template status is set to Active. If not, activate it.
* Verify Template Assignment:
* Ensure that the correct and active Action Plan Template is associated with the relevant processes or inspection types.
By activating the new template, the system will use it for all subsequent action plan generations, ensuring that the latest updates are applied.
References:
* Salesforce Help: Action Plan Templates
* Salesforce Public Sector Solutions Documentation
NEW QUESTION # 36
A Public Sector Organization (PSO) is implementing Agentforce Public Sector. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well.
The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
Answer: C
Explanation:
The organization-wide Site User Visibility setting controls whether authenticated Experience Cloud users can see other site users. Salesforce documents this configuration under Sharing Settings. When Site User Visibility is enabled, site-level configuration can allow members of the same Experience Cloud site to see one another. When it is disabled, site users are not made broadly visible through that mechanism.
Salesforce ' s security guidance specifically recommends disabling or unchecking Site User Visibility when the organization wants to prevent authenticated external users from discovering other members by default.
This setting is particularly appropriate because the requirement applies across the sites configured by the organization, rather than to one isolated page or user profile. The organization can then selectively configure visibility only where a legitimate business requirement exists. Setting the external User object default to Public Read Only would have the opposite effect because Salesforce notes that when the external default for User is Public Read Only, users can see one another regardless of site-specific visibility configuration.
Removing User object permission alone does not substitute for Experience Cloud user-sharing controls, and there is no standard Disable User Sharing control in Site Administration that replaces the organization-level Site User Visibility setting.
Study Guide References: Experience Cloud Security; Site User Visibility; Sharing Settings; External User Privacy; User Sharing.
NEW QUESTION # 37
Bobahaven wants to implement the Grants Management module of Public Sector. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution.
They want to ensure they comply with privacy regulations around the storage and use of constituent ' s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
Answer: A,C,E
Explanation:
The appropriate design combines authentication, bot protection, and restrictive external record access.
Experience Cloud allows individual pages to be configured as Requires Login, which prevents unauthenticated visitors from accessing those pages even when other portions of the site are publicly available. Grant application OmniScripts should therefore be placed behind authenticated access when they collect or expose constituent-specific information.
CAPTCHA or reCAPTCHA adds automated abuse protection by distinguishing legitimate human submissions from bots. Salesforce documents reCAPTCHA implementations for Experience Cloud scenarios specifically to prevent automated or fraudulent form submissions. The external organization-wide default for sensitive application records should also be Private. Salesforce recommends keeping external OWD settings Private whenever possible and then opening access only through controlled sharing mechanisms. With Private external access, authenticated external users cannot automatically see other constituents ' records. A public application-reference search page would risk unnecessary information exposure and does not prevent form abuse. The combination of authentication, CAPTCHA, and restrictive sharing implements defense in depth for constituent application data.
Study Guide References: Experience Cloud Security; Requires Login; CAPTCHA/reCAPTCHA; External Organization-Wide Defaults; Grant Application Privacy; OmniScripts.
NEW QUESTION # 38
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