Latest Microsoft MB-240 Braindumps Files & Current MB-240 Exam Content

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Manage Inventory and Assets15%- Inventory management
  • 1. Manage products and stock
    • 2. Track customer assets
      Configure Dynamics 365 Field Service20%- Configure Field Service settings
      • 1. Configure organizational units and resources
        • 2. Set up Field Service parameters
          Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              - Mobile app configuration
              • 1. Configure Field Service mobile app
                • 2. Enable offline capabilities
                  Work Order Management25%- Manage work orders lifecycle
                  • 1. Create and manage work orders
                    • 2. Manage incidents and service tasks
                      Schedule and Dispatch Work20%- Resource scheduling
                      • 1. Use schedule board
                        • 2. Optimize scheduling and routing

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                          Current MB-240 Exam Content & New MB-240 Exam Papers

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q162-Q167):

                          NEW QUESTION # 162
                          You are managing your organization's assets.
                          You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
                          How should you structure the system to manage this request?

                          Answer: B


                          NEW QUESTION # 163
                          You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is showing 0.
                          You need to initiate a transfer from the stock at the home office.
                          Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.
                          NOTE: Each correct selection is worth one point.

                          Answer: B,D


                          NEW QUESTION # 164
                          You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
                          You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
                          What should you suggest to the customer?

                          Answer: A


                          NEW QUESTION # 165
                          You have started work at a surgical center which users Dynamics 365 Field Service to Schedule miner out-patient procedures.
                          A teammate created a requirement group template for a skin-tag removal procedure, configured as follows:

                          You create a requirement group using this template.
                          You need to evaluate what will occur when you attempt to book the requirement group.
                          Which scenario is valid?

                          Answer: B


                          NEW QUESTION # 166
                          Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
                          You need to process a return.
                          Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 167
                          ......

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