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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Acumen	35%	- Available To Renew, contract value and renewal types - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment
Topic 2: Leadership and Renewals Process	30%	- End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones - Quote development, exceptions and order processing - Upsell / cross-sell opportunity identification
Topic 3: Cisco Tools and Processes	15%	- Renewal workflows and escalation procedures - CCW, renewal tools and automation - Contract management and entitlement verification - Smart Accounts and licensing frameworks
Topic 4: Customer Success Foundation	20%	- Health Index and success metrics - Success Plan components and RM responsibilities - RM role, tasks and RACI framework - Recurring revenue financial terms

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Cisco Renewals Manager Sample Questions (Q78-Q83):

NEW QUESTION # 78
How does Cisco define Business Critical Services?

A. Pay-as-you-go, services covering business-critical functions
B. subscription-based services covering the lifecycle of a technology
C. Pay-as-you-go, technology-based services
D. hardware replacement

Answer: A

NEW QUESTION # 79
What is the ATR on a $10, 000 one year recuring revenue contract?

A. 10% of $10,000
B. $1,200
C. $10,000
D. $10,000 divided by 12

Answer: C

Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200. Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations

NEW QUESTION # 80
Which steps to develop a renewal quote are valid?

A. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
B. Position the new technology, create a Quote, Order the Quote.
C. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.
D. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.

Answer: D

NEW QUESTION # 81
Which discussion point helps upsell a customer?

A. Focus on how much it will cost the customer.
B. Discuss your priorities and why you need the sale.
C. Discuss changes in the network and identify any uncovered additions to the network.
D. Focus on what the customer already has covered on the network.

Answer: C

NEW QUESTION # 82
Which services are contained in the CX portfolio?

A. Support Services,Business Critical Services, Professional Services and Managed services
B. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
C. Support Services and business Critical Services
D. Support Services ,Business Critical Services and Professional Services

Answer: B

NEW QUESTION # 83
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