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| Section | Objectives |
|---|
| Topic 1: Security and Compliance | - Authentication and access controls - Data retention and compliance settings
|
| Topic 2: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management
|
| Topic 3: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance
|
| Topic 4: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution
|
| Topic 5: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations
|
>> Slack-Admn-201 Examinations Actual Questions <<
Slack-Admn-201 Examinations Actual Questions & Useful Tips to help you pass Salesforce Slack-Admn-201: Salesforce Certified Slack Administrator
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Salesforce Certified Slack Administrator Sample Questions (Q196-Q201):
NEW QUESTION # 196
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?
- A. Use Slack's channel management tools.
- B. Take action from each channel's settings.
- C. Utilize bulk channel lifecycle management APIs.
- D. Request that each channel owner take action.
Answer: C
Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
-
NEW QUESTION # 197
You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?
- A. Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
- B. Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
- C. Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
- D. Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
Answer: A
Explanation:
By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:
"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval." No additional setup (A, C, D) is necessary unless a custom process is required.
(Reference: Slack Administration Study Guide - Managing Approval Requests)
-
NEW QUESTION # 198
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?
- A. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
- B. Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels - C. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
- D. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
Answer: D
Explanation:
Slack's best practices for promoting open communication are:
"Keep everything in public channels for transparency and collaboration. Set public channel message retention to 'Keep Everything' and restrict DM retention to minimize private, siloed communication." Also:
"Allow everyone to create channels to lower barriers to collaboration and prevent bottlenecks." Restricting channel creation (Option C) would hinder users and reinforce the DM reliance problem.
(Reference: Slack Administration Study Guide - Messaging and Retention Policies)
-
NEW QUESTION # 199
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)
- A. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
- B. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
- C. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
- D. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
- E. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
Answer: B,D
Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)
NEW QUESTION # 200
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?
- A. Use your preference menu to create an automatic keyword notification for IT and BT.
- B. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
- C. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
- D. Join all public IT channels and request access to private channels in order to update the channel settings.
Answer: B
Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)
NEW QUESTION # 201
......
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