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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Customer Lifecycle Management- Customer journey mapping
- Onboarding and adoption phases
Tools and Operational Metrics- Customer success tools and platforms
- KPIs, reporting, and performance measurement
Customer Success Foundations- Role of Customer Success Manager in Cisco ecosystem
- Customer Success principles and value outcomes
Customer Health and Engagement- Engagement strategies and retention practices
- Customer health scoring and metrics
Renewals and Expansion Strategy- Renewal planning and lifecycle extension
- Upsell and cross-sell strategies
Adoption and Value Realization- Driving product adoption
- Measuring business outcomes and value realization

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820-605 - Cisco Customer Success Manager Updated Latest Guide Files

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Cisco Customer Success Manager Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?

Answer: B


NEW QUESTION # 48
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Answer: A,C


NEW QUESTION # 49
What defines a use case?

Answer: B


NEW QUESTION # 50
Which activity reduces the risk of churn?

Answer: C


NEW QUESTION # 51
Which two actions are critical when communicating with executives? (Choose two).

Answer: A,E


NEW QUESTION # 52
......

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