참고: DumpTOP에서 Google Drive로 공유하는 무료 2026 WGU Operations-Management 시험 문제집이 있습니다: https://drive.google.com/open?id=13VK-lPtnHFnNmGhD5cIe0bcixnQY5-ux
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| Section | Objectives |
|---|---|
| Topic 1: Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology |
| Topic 2: Competency 4: Supply Chain Management | - Inventory management - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy |
| Topic 3: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 4: Competency 2: Quality Management | - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 5: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 6: Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Topic 7: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
>> Operations-Management퍼펙트 덤프데모문제 보기 <<
IT업계 종사자라면 누구나 WGU 인증Operations-Management시험을 패스하고 싶어하리라고 믿습니다. 많은 분들이 이렇게 좋은 인증시험은 아주 어렵다고 생각합니다. 네 맞습니다. 패스할 확율은 아주 낮습니다. 노력하지 않고야 당연히 불가능한 일이 아니겠습니까? WGU 인증Operations-Management 시험은 기초 지식 그리고 능숙한 전업지식이 필요 합니다. DumpTOP는 여러분들한테WGU 인증Operations-Management시험을 쉽게 빨리 패스할 수 있도록 도와주는 사이트입니다. DumpTOP의WGU 인증Operations-Management시험관련 자료로 여러분은 짧은 시간내에 간단하게 시험을 패스할수 있습니다. 시간도 절약하고 돈도 적게 들이는 이런 제안은 여러분들한테 딱 좋은 해결책이라고 봅니다.
질문 # 54
Which continuous improvement method does Cpk measure?
정답：D
설명：
The process capability indexCpkmeasureshow close a process is to its target and how consistent it is around the average performance.
Cpk is a key metric inSix Sigma and continuous improvement methodologies. It evaluates both:
* Process centering(distance from specification limits)
* Process variation(spread of data)
Unlike Cp, which assumes the process is centered, Cpk accounts for actual process performance relative to upper and lower specification limits. This makes it a more realistic indicator of quality capability.
In Operations Management, Cpk helps organizations:
* Assess whether a process can meet customer specifications
* Identify improvement priorities
* Reduce defects before they occur
Higher Cpk values indicate better performance:
* Cpk # 1.33 is generally acceptable
* Cpk # 2.0 aligns with Six Sigma performance
The other options confuse Cpk with defect rates or cycle time measures. While defects per million opportunities (DPMO) are related, Cpk specifically evaluatesprocess capability, not output counts.
By focusing on consistency and target alignment, Cpk supports preventive quality management and data- driven continuous improvement.
질문 # 55
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
정답：A,D
설명：
Managers must considercontrol over internal operationsandinfluence and leverage over suppliersto adapt effectively to changing business dynamics.
Internal operational control determines how quickly a firm can:
* Adjust capacity
* Improve quality
* Reduce cost
* Respond to demand changes
Supplier influence is equally critical in modern supply chains. Strong supplier relationships improve:
* Reliability
* Cost stability
* Innovation
* Responsiveness
Operations Management emphasizes that competitiveness increasingly depends onsupply chain coordination
, not isolated firm performance.
The other options are less relevant:
* Firms rarely influence future legislation
* Advertising costs relate to marketing strategy, not operational adaptability Thus, effective supply chain management requires both internal excellence and external collaboration.
질문 # 56
Which two factors affect a service location decision? Choose 2 answers
정답：A,B
설명：
For service organizations,proximity to customersandquality-of-life issuesare two dominant factors in location decisions.
Unlike manufacturing, service operations requiredirect customer contact. Being close to customers reduces travel time, improves convenience, enhances responsiveness, and increases perceived service quality.
Examples include hospitals, banks, restaurants, and consulting offices, where location accessibility directly influences demand.
Quality-of-life issues-such as education, healthcare, housing, safety, climate, and cultural amenities-affect the ability toattract and retain skilled service employees. Human capital is a critical input in service operations, and workforce availability often outweighs cost considerations.
The other options are less relevant:
* Manufacturing proximity matters mainly for production facilities
* Warehouse storage is a logistics concern, not a service driver
Operations Management emphasizes that service location decisions balancecustomer accessandemployee satisfaction, since both directly influence service quality, productivity, and long-term sustainability.
질문 # 57
Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
정답：D
설명：
Comprehensive and Detailed Explanation (#250 words):
Demand-based options such asinventory accumulation and backordersare avoided long term becausethey are more risky.
Maintaining high inventory levels increases:
* Holding costs
* Obsolescence risk
* Damage and theft
* Cash flow constraints
Backorders, while avoiding inventory buildup, risk:
* Customer dissatisfaction
* Lost sales
* Damage to brand reputation
Operations Management categorizes these options asshort-term demand smoothing tools, not sustainable strategies. Over time, uncertainty in demand magnifies the risks associated with inventory imbalances or unmet demand.
The other options are incorrect:
* These methods are not inherently time consuming
* They do not directly affect subcontracting or labor policies
Thus, firms avoid long-term reliance on demand-based options to maintain stability and customer trust.
질문 # 58
Which statement is true about capacity requirements planning (CRP)?
정답：A
설명：
The correct statement aboutCapacity Requirements Planning (CRP)is thatavailable capacity is compared to calculated workloads of relevant items.
CRP is a planning technique used after material requirements planning (MRP). While MRP determineswhat andwhenmaterials are needed, CRP verifies whether the organization hassufficient capacity-in terms of machines, labor, and work centers-to execute the planned production schedule.
CRP works by:
* Translating planned orders into workload requirements
* Assigning those workloads to specific work centers
* Comparing required capacity with available capacity
* Identifying overloads or underutilization
The incorrect options misrepresent CRP:
* CRP does not create capacity; it evaluates feasibility
* Human capital adequacy is part of workforce planning, not CRP's primary role
* CRP evaluates workloads in relation to the whole system, not isolated items Operations Management emphasizes CRP as afeasibility check, ensuring that production plans are realistic and executable before release to the shop floor.
질문 # 59
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참고: DumpTOP에서 Google Drive로 공유하는 무료 2026 WGU Operations-Management 시험 문제집이 있습니다: https://drive.google.com/open?id=13VK-lPtnHFnNmGhD5cIe0bcixnQY5-ux