P.S. NewDumps在Google Drive上分享了免費的、最新的CIS-ITSM考試題庫：https://drive.google.com/open?id=1gkIPV27-UttHJtelfOiQJEPS4SBXfvC1
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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Passing Score: | 70% |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
擁有 ServiceNow 認證可以證明考生能夠勝任這個職位。往往能力強的考生嘆息道：“如果可以擁有本證書，這個職位鐵定是我的。”那為什麼不儘早讓考試順利過關了。越早擁有 ServiceNow 認證，可以比別人多一份選擇理想工作的。但是如何能順利過關完成ServiceNow 認證成了技術人員最頭疼的問題。如果你需要幫助，NewDumps 能幫助每個IT人士，因為它的 CIS-ITSM 測試題庫和 CIS-ITSM 學習指南可以幫助你通過真正的考試。
該考試包含約 60 道多選題，必須在 90 分鐘內完成。這些問題旨在測試考生對 ITSM 概念的知識和理解，以及他們將這些知識應用於實際情境的能力。考生必須至少得分 70％ 才能通過考試，並獲得他們的 CIS-ITSM 認證。
問題 #63
In Change Management, what does a Model State contain? (Choose two.)
答案：B,C
解題說明：
The correct selection is A, D because A. Model State transitions conditions; D. Model State transitions.
Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Model State properties; C. Model State transition policies. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
問題 #64
When does a State of On Hold pause an SLA?
答案：B
問題 #65
When using the Email Client, what is the difference between an Email Template and a Quick Message?
答案：B
問題 #66
Under which circumstances would a knowledge article author set the Display Attachments field to false on an article that has attachments?
答案：A
問題 #67
Best Practices for using service catalog categories include _____________.
答案：B
解題說明：
問題 #68
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