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DumpsMaterials's Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam questions contain Salesforce Service-Cloud-Consultant real questions and answers that have been compiled and verified by Salesforce specialists in the field. This demonstrates that the real questions and answers in the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) material are legitimate for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) practice exam. The Salesforce Service-Cloud-Consultant practice questions are intended to help you easily and confidently clear the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant).
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based questions |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Exam Duration: | 105 minutes |
| Available Languages: | German, Portuguese (Brazil), Japanese, French, English, Spanish |
| Passing Score: | 78% |
| Exam Price: | USD 200 + applicable taxes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Certified Service Cloud Consultant is a certification exam that verifies your skills and knowledge in the field of Salesforce service cloud. Service-Cloud-Consultant exam is designed for professionals who want to demonstrate their expertise in implementing Salesforce service cloud solutions. Salesforce Certified Service cloud consultant certification is ideal for individuals working in customer service, support, and contact center management roles.
The Salesforce Service-Cloud-Consultant Exam covers a wide range of topics related to Salesforce Service Cloud, including case management, knowledge management, service console customization, data management, and integration with other systems. It also tests candidates on their ability to design and implement solutions that meet the unique needs of their clients or organizations.
NEW QUESTION # 198
Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) data. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data.
Which solution should a consultant recommend to meet the requirements?
Answer: B
Explanation:
To meet the requirements of different access levels for account managers and support engineers, configuring Case Teams with appropriate roles and applying field-level security to the Personal Identifiable Information (PII) data field is advisable. This approach allows for granular control over access to case information and PII data, ensuring that each role has the necessary permissions while maintaining data privacy and security.
NEW QUESTION # 199
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company
requires quick iterations and a speedy project completion. The company has requested frequent project updates
for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?
Answer: C
NEW QUESTION # 200
Cloud Kicks is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.
Which approach should a consultant use for data migration?
Answer: B
Explanation:
The recommended approach for data migration, especially for critical business operations like case management, involves a series of well-defined steps. Planning involves outlining the migration strategy and identifying the data to be migrated. Preparation includes cleaning and preparing the data for migration. Testing ensures that the migration processes work as intended in a controlled environment. Execution is the actual migration of data to Salesforce. Validation involves checking the migrated data in Salesforce to ensure accuracy and integrity, ensuring a smooth transition to the new system.
NEW QUESTION # 201
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.
Answer: A
NEW QUESTION # 202
UC is concerned with system performance in its contact center because the number of records has exceeded 40
million. What platform functionality might be affected by the number of contact records?
Answer: A
NEW QUESTION # 203
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